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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Matt arrived early and diagnosed a sprocket that needed replacement. Unfortunately, he had already used the three in his truck that day and said he would have to come back first thing in the morning of the following day. He said he would be here at 8:30, but arrived early around 8:00 and completed the replacement and had the door running like new. This was a very professional experience for us overall and it's a pleasure to have a technician with skill and a great personality, too. I recommend Precision Door Service for quality work.
–Gerald Lloyd
