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Read what people are saying
about Precision Garage Door

Precision Garage Door of The Greater Boston Metro Area
has received 9 reviews, averaging 3.00 Stars:
Review:

In order to be fair I will score based on each aspect of my experience. I called precision because my web search found them first with advertised same day service. Prompt service grade 1.. I was told two day wait. Actual service performed by the technician was pleasant and efficient. Grade 5. Cost was very high.the repair was simple, replace cables $198.. Grade 1
Peter Reiser
A Response from: Walt Arvin

We are sorry that we didn't live up to your expectations. We did listen to the phone call... we offered you earlier appointments they simply didn't fit with your schedule. As a result I'm not sure its fair to grade us on a two day wait! As indicated by your safety survey report indicates, there was a lot of issues with your door. The cables were broken (which we replaced), but we did have to spend time adjusting other parts to make sure the door would work properly. We still recommend you address the issues we suggested -- even if you go to another garage door company. If not you are going to have serious issues with your door in a couple years. Again we apologize that we were unable to provide you the level of service you expected.

Ron Lecours Service Provided:
Garage Door Repair
Management :
Review:

Need to separate out the services performed and the cost. Five Stars: Thought Jason Padrick was great, thought the sevices performed were great, and the garage door is running smooth again. Two star: I thought $599 PLUS THE $79 service fee was WAY too much for the services performed plus the new hardware. I have the springs, cables, and pulleys replaced. That's it. Bottom line: I thought Jason did a great job. I think the services are WAY overpriced.
Phillip Carter
A Response from: Walt Arvin

Thank you for your comments. Our prices reflect the quality of our parts. Your repair did include replacement of all the parts of your counter balance system and came with a 7 year warranty. Our competitors typically only give a 1 year warranty with the purchase of a new door and a 90-day warranty with repairs. Also, we did give you an option for fewer parts at a substantially reduced cost and a more limited warranty.

Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers
Review:

This was advertized as a tuneup with nylon rollers installed. I was hoping to make them open and close a little quieter. One did work better, the second door is still very noisy. The technician explained to my wife that this was because the door had been backed into. Live and learn. the service performed category below did not list tuneup.
Lawrence Griffin
A Response from: Walt Arvin

Thank you very much for your comments. Although we try to make existing doors as quiet as possible. Sometimes, however, the doors need more than a new set of rollers... sometimes they need to be replaced. It appears that your doors needed additional work, which we did recommend. Please call us and we would be happy to perform the work we recommended and help you eliminate the noise!

Service Provided:
Broken Garage Door Spring Repair
Review:

Evidently there was some confusion on who is who. Beverly Char is the condo owner and I am her contractor. I would have preferred to have passed the pricing on to her myself but that is fine. Our relationship is such that I will just bill her separately for my time. Looking forward to working with you. Ron Lebel
Beverly Char
A Response from: Walt Arvin

We apologize for any confusion and for the extra step you need to take regarding your client. I hope your customer is happy with the door.

Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Review:

Tech didn't have wires attached on electric eye. Probably why electric eyes would not light.
Elliott Yama
A Response from: Walt Arvin

Our best guess is that the wires were not correctly installed. The opener worked when we left, but obviously we hadn't done the original job properly. We apologize for any inconvenience and are obviously happy to come out and provide warranty work (free of charge). Again we are sorry our first attempt to fix your opener wasn't as promised.

Service Provided:
Garage Door Opener Repair
Product:
Rollers
Review:

I had one side of my spring/cable broken. The smallest estimate was $379 and the largest was $699. I could not afford these repairs at this time but just wanted everyone to know what type of money you are looking at to do these repairs. They had to charge me $79 to come out to my house which is refundable if I go ahead with the work in the future (not sure how long future is). The Technician was very professional. I really had no idea how expensive these garage doors are to repair and therefore my post.
John Rizoli
A Response from: Walt Arvin

To be fair, there was a lot was wrong with Mr. Rizoli's door. The $379 price included the $79 service fee, springs, new safety cables, and new lift cables. Also the $699 option rebuilt his whole door and came with a 7 year warranty. Our competitors typically only give a 1 year warranty on their parts and labor when they install a new door. Thank you Mr. Rizoli for calling us back and going with the first option. We appreciate your business and your recognizing that we do provide a great deal of value.

Service Provided:
Broken Garage Door Spring Repair
Review:

WANT PARTIAL REFUND CRAFTSMAN PRO GARAGE DOOR OPENER SYSTEM Our most reliable garage door opener is now on sale for $399 INSTALLED AND WARRANTIED! 1/2 Horsepower Chain Drive System comes complete with two remotes, wall control system & Security+ illuminated keypad; Also includes Safety-Reverse photo eye sensors (Reversing Mechanism) and a 10 Year Limited Motor Warranty. Limited Time Offer. Call (617)942-2408 for details. Call for details. Offer/service not available in all areas. Not valid with other coupons or offers. Void where prohibited. Other restrictions apply. Offer expires 2/28/2013 cALLING LAWYER AND BBB
Thomas Dexter
A Response from: Walt Arvin

We provided you with a very good price for the opener we installed. It is a much better quality opener than the Craftman -- which is a consumer model.

Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Review:

Matt was great, fixed the issues within 20 minutes. The reason for a 3 star and not a 5 is that i was very surprised at how expensive the service was. In the future I'll have to shop pricing more carefully.
Frank Massauro
A Response from: Walt Arvin

Thank you for your comments. We do provide the best quality parts on the market and, as a result, provide the longest warranty. Without a doubt you can find cheaper springs at the major home improvement stores. They, however, come with a 90-day warranty instead of our typical one to two years.

Service Provided:
Broken Garage Door Spring Repair
Review:

Scott was an hour late -- he did call you warn me, but I had arranged my day around the scheduled appointment. He did explain my options and fixed my opener. I was a bit frustrated that the part was special order and that we had to set up another appointment.
Jennifer F
Service Provided:
Garage Door Opener Repair