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Read what people are saying
about Precision Garage Door in:

Marlborough | Acton Area, MA

Precision Garage Door of The Greater Boston Metro Area
has received 197 reviews, averaging 4.92 Stars:
Review:

From start to finish my experience with Precision was great. The receptionist was warm and inviting as well as clear in her questions and comments. Paul came out during my time slot having called to let me know exactly when he would be there. He assessed the situation quickly and reassured me that he could take care of it right then. He did. The call took about 1/2 hour and I would gladly use the company in the future.
Michelle Dubois
Paul Osborne Service Provided:
Garage Door Repair
Technicians:
Review:

Couldn't close garage door with automatic door opener because door was binding when being lowered. The automatic opener thought there was an obstruction and would open it again. Paul Osborne quickly diagnosed the problem as worn out parts (rollers, pulleys, cables and springs). He performed a safety inspection of the automatic opener and found it to be in good working order. Paul then provided and cost to perform the repair which I needed to approve before he would begin. Paul arrived on time, was polite and worked quickly and efficiently. Upon completion of the repair he reviewed the work he had completed and made sure I was satisfied. Should the need arise would not hesitate to do business again with Precision and Paul.
Craig Haritos
Paul Osborne Service Provided:
Garage Door Repair
Product:
Rollers
Technicians:
Review:

We had Paul very nice, he explained everything to us. We will be calling back for more work done. We give them 5 stars plus.
Ann Leone
Paul Osborne Service Provided:
Broken Garage Door Spring Repair
Technicians:
Review:

Technician Arrived on time and spent time explaining a number of items as this was the first time I had ordered a garage door. We discussed options, styles and colors which I really appreciated. To top it all off, I was provided a discount for my military service! I highly recommend them.
Tom Desmond
Paul Osborne Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Paul was great in servicing our garage door. He called in advance of arriving, arrived on time, diagnosed the problem accurately and fixed the door. Very satisfied. (Like his dog too!)
Michael Jeans
Paul Osborne Service Provided:
Garage Door Repair
Technicians:
Review:

The tech was very helpful & informative. Explained in detail the work needed and why it should be done.
John Cintolo
Paul Osborne Service Provided:
Broken Garage Door Spring Repair
Technicians:
Review:

Was very pleased with the service we received. Paul came before scheduled time. Acessed and fixed the problem in 1/2 hour. Will highly recommend this company. Thank you.
Sandy Gilchrist
Paul Osborne Service Provided:
Garage Door Repair
Technicians:
Review:

Great experience from start to finish. Scheduling the service appt with customer service rep was easy. Our technician Barry was on-time, professional and gave us an honest assessment. Turns out we didn't need any work done...just a simple sensor adjustment that took seconds to resolve. We would definitely use Precision for our future garage door needs and highly recommend to others.
Mark and Carrie - Acton MA
Barry Williams Service Provided:
Garage Door Repair
Technicians:
Review:

Paul came out and promptly tackled my remote issue. He was very courteous and professional. I enjoyed his dog as well.
June Diffenbach
Paul Osborne Service Provided:
Garage Door Opener Repair
Technicians:
Review:

door looks great. Your installer did a great job. Would recommend your company to anyone.
Edward Leary
Paul Osborne Service Provided:
Install Garage Doors
Technicians:
Review:

Pau was fast, efficient and extremely easy to work with. Great job!
Paul Lieberman
Paul Osborne Service Provided:
Garage Door Repair
Technicians:
Review:

I could not be happier or more pleased with the service and work done by Precision. From the setting of the appointment through the completion of the repair, my experience was excellent. All work was completed in a timely manner and at a very reasonable price. Paul was a true professional! Thank you!
Phil Kuhn
Paul Osborne Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

5
Al Tashian
Paul Osborne Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Review:

All good, very professional. Great Service!
Ken Dimaggio
Paul Osborne Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technicians:
Review:

We were very pleased with Paul. He gave us options to consider, and he knew what he was doing and worked efficiently. We will call your company again, and one of our neighbors will be having work done by you - his name is Al Tashian.
Ken Martin
Paul Osborne Service Provided:
Garage Door Opener Repair
Technicians:
Review:

Paul and Rainer did a great job installing a replacement for our garage door opener. Paul did a great job explaining issues and did a professional and efficient installation. Also our call to schedule the installation was handled professionally with upfront information on costs. Paul called with a notification of the time for his arrival.
Robert Carraher
Paul Osborne Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technicians:
Review:

Saw they did a nice job at a neighbors of mine and then liked what they did at my house.
Ruth Weinz
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Serviceman, Paul, very courtesly described the problems, gave a comprehensive estimate and promptly went to work to correct all the problems. I cannot believe how quietly all parts are working together. Very sorry that I missed calls on Friday.
Suzanne Sexton
Paul Osborne Service Provided:
Garage Door Repair
Technicians:
Review:

Very pleased with my new door and opener. The installer did a wonderful job and the salesman were great. Thanks for the great service.
Janine Jewell
Rob Augusta Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Technicians:
Review:

Absolutely not happy - came out on time but did not make clear on phone that not only was there an installation fee but a service fee as well followed by hourly if went over. So felt it was unfair and really over 500 dollars for springs rollers and new key pad 25 min of work. Never again.
K Mowry
A Response from: Walt Arvin

After listening to your call, we agree that our customer service representative didn’t mention the labor charge. As a result we have refunded the labor fee and also re-enforced with our customer service staff the importance of being thorough in discussing our fee structure with prospective customers. We are sorry about the confusion.

Paul Osborne Service Provided:
Garage Door Repair
Product:
Springs
Technicians:
Review:

Excellent service. Mike M. did a great job. Garage door on shed runs as if brand new.
Eric in Marlborough
Mike Maghakian Service Provided:
Garage Door Repair
Technicians:
Review:

THINGS WENT VERY WELL, AND MY GARAGE DOOR IS WORKING VERY WELL. IT NEDDED A SERIOUS FIX.
Jeannette Seymour
Paul Osborne Service Provided:
Broken Garage Door Spring Repair
Technicians:
Review:

Paul was knowledgeable, profession, prompt. Problem resolved nicely. Same day service. Thank you Paul.
John Wixted
Paul Osborne Service Provided:
Garage Door Opener Repair
Technicians:
Review:

Everything was just great- the workman was on time, did the job quickly, and was very knowledgeable. Not complaints!
Ruth Bell
Paul Osborne Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technicians:
Review:

Paul was great! Very professional and got the job done very quickly! Will definitely use again!
Judith Kelly
Paul Osborne Service Provided:
Garage Door Repair
Technicians:
Review:

Recommendation from a neighbor. We were very pleased with Paul's service call. He answered our questions in a forthright manner, gave us alternatives and advice and was very professional.
Harold Baker
Paul Osborne Service Provided:
Garage Door Opener Repair
Technicians:
Review:

Exemplary Service. Paul diagnosed and repaired the garage door in quick time. He is very professional and certainly knows his business. He is an asset to your organization! It was a totally pleasant and painless experience. I would recommend most enthusiastically.
Joe Santana
Paul Osborne Service Provided:
Garage Door Repair
Technicians:
Review:

Barry Williams, the Precision technician, quickly diagnosed and repaired the problems I was having with my garage door and keypad. With regard to the latter I had previously been told by someone from a different company that the keypad needed to be replaced. Barry knew how to simply reset the computer chip in the keypad and restore it so it is back to being fully functional. Barry was both professional and personable and typical of the experience I've had with Precision Door Service in the past. I highly recommend this company.
Stewart Simberg
Barry Williams Service Provided:
Garage Door Repair
Technicians:
Review:

Paul was great! He arrived on time, finished the job quickly and was very pleasant to deal with. His dog was awesome too
Sharlet Ramsland
Paul Osborne Service Provided:
Garage Door Repair
Technicians:
Review:

Excellent service.
Eric Russell
Rob Augusta Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technicians:
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