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Read what people are saying
about Precision Garage Door

Precision Garage Door of The Greater Boston Metro Area
has received 1436 reviews, averaging 4.89 Stars:
Review:

Thank You! Mike came quickly and the repair work was done expertly.
Steve Currier
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Professional, knowledgeable, and courteous, from the scheduling, estimate, to installation. Highly recommended.
Scott Thomas
Service Provided:
Garage Door Opener Install
Product:
Opener
Date: 02/05/2019
Garage Door Repair
,
Review:

Fast and efficient repair of malfunctioning sensor. Professional service.
Ron Warner
Service Provided:
Garage Door Repair
Review:

Mike did a great job of coming out to take a look at the door, providing an estimate and explaining the warranty and options.
Niraj Agarwal
Service Provided:
Garage Door Repair
Date: 02/03/2019
Install Garage Doors
,
Review:

super service , keeping me informed on installation dates and time, Barry did a great job installing doors on an old difficult concrete ,brick garage . Thanks again, highly recommend precision garage doors
Ken Malieswski
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

We were pleased to have Mike M. visit us today. He even came 3 hours earlier! Our brackets, wiring for the door sensors and sensors needed to be replaced. He also lubricated the door track and joints and it is much quieter. Thank you for explaining what needed to be done and showing us the parts. Your company employs reliable, pleasant and knowledgeable employees.
Carol Beattie
Service Provided:
Garage Door Repair
Product:
Opener
Review:

Single digit temperatures and frigid winds did not stop Mike of Precision Garage Door Service from doing a great job. I would highly recommend this company based upon my experience today.
Elizabeth Hayden
Service Provided:
Garage Door Opener Repair
Product:
Opener
Date: 01/31/2019
Garage Door Repair
,
Review:

I appreciate the timeliness of the response. The assessment addressed flaws I was aware of and agreed to look at options for door replacement in the future. A minor adjustment was made to secure the 2x4 and fixing a wire. I specifically asked to make sure the door was opening and closing before he left as I was working. After work the door would not open automatically or manually. At least before he came the door opened manually. I notified Paul and he was indifferent and basically said I needed new doors.
Geri
A Response from: Walt Arvin

We are very sorry that you feel that you didn’t have the experience you expected. We make every effort to work with our customers to give them the solution that fits their needs. Sometimes things simply don’t workout the way either party wants. As this customer states her doors were not working properly. In fact, both doors needed a great deal of work to the counter balance systems (to make them safe and able to function dependably). Unfortunately, her door sections were also in bad shape (they failed our structural tests). Our technician tried to explain this to the customer, but she had to attend to a conference call and asked him to just make them operable. The technician reattached the operator rail to the header (somehow it had become unattached), re-spliced the wires to the operator safety eyes, and made sure the door could go up and down. The customer did call us back later that day saying the door wasn’t working. We tried to set her up with an appointment, but she did not want us to do that. We agreed not to charge her for the visit, given that she was not happy and that we had not used any parts. We have spoken to this customer several times trying to bring this to a resolution that she was happy with. Obviously, we could not achieve this – again we are sorry, but we fail to see how this was a “terrible” experience. Sometimes customers fail to realize that some doors (especially those that have been neglected and not maintained for years) reach a point that inexpensive band aides simply don’t solve their problems and at times make things worse.

Service Provided:
Garage Door Repair
Review:

Mike was on time, diagnosed the problems quickly, and fixed them on the spot. He also provided good maintenance advice. Thank you!
Kathleen Spilke
Service Provided:
Garage Door Opener Repair
Review:

Mike did an excellent job servicing the issue that I had with my garage door opener. After I described the issue to him, he quickly deduced the cause. Opening up the motor housing confirmed his assessment. He clearly described the the choice of repair options and associated cost. He then went about the task of making the repair based on my choice of repair option. Mike was a pleasure to deal with. I look forward to working with him on any future garage door repair issues.
Gary Meehan
Service Provided:
Garage Door Opener Repair
Review:

Like the security of knowing who is coming by seeing picture and name. And knowing have been security checked. Mike explained different routes I could take and different costs. I made final choice which was to me least costly and solves problems (I hope). Of course with Mikes knowledge. Anything over hundred dollars scares me.....lol. Would appreciate a copy of work done mailed to me. Do not have a copier.
Irene Palumbo
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Nice new garage door and motor. Salesman helped guide me, and the technician did a great job. Five stars.
Merryl Plasse
Service Provided:
Install Garage Doors
Product:
Remotes / Keypad
Review:

Excellent service experience. The service tech Mike M was courteous and professional. He explain my options and was very easy to work with. The work was done in a timely fashion and he cleaned up and answer my questions. Very happy with everything.
Jeff Koen
Service Provided:
Garage Door Repair
Product:
Cables
Review:

I looked at an old phone book, that's how I found Precision. Paul got me sorted out temporarily. I am on a waiting list for a new door. However, would like for it to be done in warmer weather. Also, the door has failed to fully close twice since then. Paul said the Liftmaster will be OK to use. Perhaps your staff could check it when they come. Paul was very nice, very efficient and likeable. So far, I am glad I called Precision, and I was truly grateful for the quick response. Marie
Marie Mangan
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Needed to replace old, damaged garage door and came across Precision on line. The reviews were very positive, and they were right. Called and made an appointment for an estimate, the representative, Mike T., was very helpful. The door was installed in the time frame quoted, they were responsive and professional. The door looks beautiful, the price reasonable and I recommend Precision for any of your garage door needs.
Ida Greenlee
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

They were able to service my automatic garage doors. The technician was very nice, excellent interaction. He recommended greasing the door tracks and I agreed. An expensive little procedure at $55.00/per door and $85.00 labor. It took all of ten minutes. Buyer beware.
Hilda Spates
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

Hi Walt, Paul priced out the project (total replacement of doors and all equipment) and Rob installed. Both were on time, friendly and thorough. We are waiting for the correct windows to come in and understand they'll be here shortly. A very minor glitch which Rob addressed on the spot. All in all, an excellent experience and the doors look great! Thanks.
Ken Snyder
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

on time,polite,and hard working
Jay Moody
Service Provided:
Garage Door Repair
Review:

Mike came to repair my garage door and did a great job. He was very professional and knew his job well. I would gladly recommend him to my friends and family.
Joann Hourihan
Service Provided:
Garage Door Opener Repair
Product:
Springs
Review:

Great communication and expert installation. Highly recommended, Rob is a true professional.
John Dalton
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Mike was great upfront customer service. Very punctual and efficient.
Glen Mckenna
Service Provided:
Garage Door Repair
Product:
Cables
Review:

Not happy with your pricing. Told one thing on the phone and then billed for another much higher amount after the tech completed the work. Also invoice had no breakdown on parts or labor charges. Very unprofessional! After this outrageous overcharge I will never recommend your company to anyone!!!!!!!!!!!!!!!!
David Green
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

best
Larry Ngo
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Service was excellent, and provider was very polite and thorough, but I thought cost was high for the product provided.
Lois Black
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Date: 01/15/2019
Install Garage Doors
,
Review:

The customer service representative and installing technitians are very good: professional, efficient and friendly. However, the door manufacturer seemed to be a problem. I accidentally hit my garage door and ordered a same size new one in early Sept,2018. The first door came in Nov with wrong size. Then I waited for another 30days and were told the second door came with the wrong window glass. I had to wait for another 30days before I finally got my right door installed. It's difficult to understand how the manufacturer could made it wrong twice since this was just a repeat order.
Holly Peng
Service Provided:
Install Garage Doors
Product:
Garage Doors
Date: 01/11/2019
Garage Door Repair
,
Review:

Great service. Garage floor buckled because water had gotten underneath and door closed leaving a gap. He was able to increase the pressure so door closed better. He explained things well.
Phyllis Kirschner
Service Provided:
Garage Door Repair
Review:

Mike was the representative that arrived at my home in a very timely manner. He was polite and eager to please. My only criticsm I have is the $105.00 service charge. All Mike had to do w as reprogram the opener. Took a couple of minutes.
Geri Noonan
Service Provided:
Garage Door Opener Repair
Review:

Great job! Mike Thurber is a great guy. Was right on time and got right to it. Walked me through repair and future care. Thank you again!
Jane Piotrowski
Service Provided:
Garage Door Repair
Product:
Cables
Date: 01/08/2019
Install Garage Doors
,
Review:

Contract says 3 to 4 weeks until delivery, salesperson said four to six weeks, insulation actually took 7 weeks. Mounted the controller next to a window so anybody could just reach in and open up the garage. The Wi-Fi serial numbers don't match. The light doesn't work and they installed the unit with a battery that is more than half dead. In sum not very happy.
Miriam Tuchman
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Mike arrived early, was very courteous and quickly diagnosed and fixed the problem.
Vicki Warnock
Service Provided:
Garage Door Repair
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