Duane McCabe,provided the estimate for the job to be done. He was prompt(actually early) to the appointment he was knowledgeable and answered all question his recommendations made sense. I asked him if he would be the installer of the equipment. He replied in the negative to wit I told him I was disappointed because in a short hour I trusted him. The above may sound a little maudlin, but I purchase costly items based on knowledge of product and trust in the individual/company.
A Response from Walt Arvin:
let's hope that the crew that installs everything lives up to my expectations.
Mr. Alpert, All of our employees are as knowledgeable as Duane. In fact, my installers each have a minimum of 10 years experience and most have actually owned their own garage door companies in the past. I guarantee that the job will be done professionally and done right.