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Read what people are saying
about Precision Garage Door

Precision Garage Door of The Greater Boston Metro Area
has received 3 reviews, averaging 2.00 Stars:
Review:

I had your tech repair my door and replace a number of parts. I was concerned over the cost he had quoted me but convinced me that the parts he was using were top notch. This was my fault for not researching how much the parts actually cost. You charged me $240 for a set of springs (Just the parts) and the rest of the parts and labor cost me $580. Looking online I see the exact same parts for a fraction of the cost. $60 to $80 for a set of springs and $35(for 10) for the special "11 bearing" rollers". Again my fault for being uninformed but I will not make the same mistake and use another company when it is time to do the other door. I also had a friend ask me about my door because he needed a new opener and I relayed the story so you will not be hearing from him.
Andy Novey
A Response from: Walt Arvin

Thank you for your comments and business. Our records show that we replaced all the parts of your counter balance system -- the parts that actually lift/close your door. We source the best parts we can find and that is why you received a 7 year warranty. Our competitors typically only give you a one year warranty with the purchase of a new door and 90 days with repairs. These warranties should clearly indicate the difference between the parts we use and those you researched. We also did give you an option to replace fewer parts at a substantially lower price. Over time you will be happy with the choice to go with the better warranty as you will more than likely never have an issue with your door.

Service Provided:
Broken Garage Door Spring Repair
Review:

Though the work done was professional, I'm disappointed that a discount offerend by the Auto Club of America was not honored, due to a clerical error.
Paul Mclean
A Response from: Walt Arvin

As we tried to explain to Mr. Mclean, the AAA members deal was a promotion that we did with AAA as a benefit to their members. When customers book their appointment with us we always mention that they needed to purchase the coupon prior to our arrival and to present the coupon to the technician. For us to have sold Mr. Mclean a coupon on the spot would have been a breach of our agreement with AAA as well as being unethical. We are sorry that things didn't workout the way he had hoped, but we honor our contractual relationships.

Service Provided:
Broken Garage Door Spring Repair
Review:

I was scheduled for a service call today (11/20) between 2 and 4 PM. Received a call from Precision asking if the technician could come at 9:00 AM to which I said was ok. Around 10:00 AM the technician had not arrived and I called Precision to inquire as to where the technician was. I was told that the technician would arrive within five (5) minutes and he did. I was never offered an explanation or apology as to why the technician was an hour late.
Keith Hoffman
A Response from: Walt Arvin

As we discussed in our telephone conversation, we are very sorry that you feel we didn't live up to our customer service standards. We do, however, book calls in a two hour window. We do this because it is impossible to predict with certainty when we will arrive. In this case, our technician got stuck in traffic -- a 35 minute delay on the interstate. I am glad that you feel we did a good job while fixing your garage door.

Service Provided:
Broken Garage Door Spring Repair