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Rob Augusta
Tech ID#: 35
Reviews: 22
Average: 4.95 stars

Rob Augusta

Technicians
Rob Augusta has received 22 reviews, averaging:

Rob Augusta's Bio:

Rob was born and raised in New England. He currently lives in Southeastern New Hampshire. Rob has been in the garage door business for over 3 years. He enjoys martial arts and spending time with his best pal Lily (his Lab mix who loves to come to work with him each day).
Review:

Service technician assessed my situation, made a recommendation, walked me through a multi-page glossy brochure showing a variety of door styles, and once I made a decision, took measurements and gave me a firm quote. He also pointed out that one model was at a bargain price this month and would rise in price in 2018. (The fellow who came to my house was Barry Williams -- confident and convincing.) The next day, Precision called me to double-check the components of my order, get a deposit, and agree on an installation date. They gave me a reminder call the day before installation, which was an incentive for me to clean out the garage of all those items I had stored there because one day I might need them. I was fortunate to have their best installation team -- Rob and Orlando. They were a real pleasure to work with, even placing door handles to match my height and reach to enable me to open and close the door in the event of power failure. They also showed me how to maintain the door mechanism in future years. And they cleaned up afterward! An all-around professional company, with a motivated staff.
Richard Glantz
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

I am thrilled with the service I received from Precision Door. On November 22nd, our automatic garage door that was original with the condo (built in 1996) died. We called Precision (and a few other places) and they were the only ones who could come out the Tuesday after Thanksgiving. The door itself came in three weeks later, and installation was scheduled for January 4th. If you're from New England, you know that we just had a enormous nor'easter that was projected to drop 12"-16" on us starting the morning of January 4th. We were told it was up to our technician if he feels comfortable or not coming to install in the morning with bad weather. Our tech, Rob, showed up at 6:45am so he could have enough time to get the door installed before the storm intensified. He finished installation around 9:00am when we already had a few inches on the ground. I am so very thankful to Rob for doing this and truly going above and beyond. If he couldn't, Precision was going to push installation out another week, but we were lucky enough to have a phenomenal technician assigned to our case. Thank you Rob!!! Gave 4 starts instead of 5 because it did take a month and a half to get the new door which seemed like a long time. There were certainly ways they could've expedited, but chose not too. (for example, they wait 2ish weeks for the door to come in, THEN they schedule the installation. They should schedule installation when they order the door, in my opinion).
Christine Tardif
Rob Augusta Service Provided:
Garage Door Opener Install
Product:
Garage Doors
Technicians:
Review:

Excellent work Very professional
Syed Razvi
Rob Augusta Service Provided:
Install Garage Doors
Technicians:
Review:

I would rate you as a 5. Polite, courteous, and a pleasure to do business with. The only thing is the fact it took one month from the time I ordered the door until the time it came. But that is not necessarily your fault. I would still rate you a 5 for your professionalism.
Elinor Rowe
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

We are very happy with our new garage door. You beat the competition in pricing and the install was very fast and clean. The door enhances our curb appeal to the house. Very satisfied customer and would recommend.
Krystil Benoit
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Jeff and Rob were very knowledgeable and professional. Our old garage door was replaced in no time. Excellent work
Paola Pajevic
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Great service! Parts needing replacement were shown to me with an explanation and the job was done quickly. My old garage door is like brand new!
Jacquelyn Smith
Rob Augusta Service Provided:
Garage Door Repair
Technicians:
Review:

Rob was great super knowledgeable but the prices on the parts were super inflated 4 to 6 times manufactures list price won't be using your company again
Sandra Roberts
A Response from: Walt Arvin

We appreciate your comments and understand that there is sticker shock when comparing the prices for our parts vs. those that are sold at Home Depot or Lowe's. The parts are in noway comparable. Parts from Home Depot come with a 30-day warranty, ours came with a 3-year warranty. You may not appreciate the quality of the parts now, but in 5 to 7 years you will.

Rob Augusta Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technicians:
Date: 08/31/2017
Install Garage Doors
,
Review:

Showed up on time and did a great job!
Nicki Saumier
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Precision did a great job from the initial review of giving an estimate of repair or replace of our old troublesome door to installing a new, thicker door. The techs who arrived were prompt and professional, and did a great job. I would recommend Precision to any of my neighbors.
Mike
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Good price, thoughtful workmen, great job installing new garage door
Janet Penn
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

they came earlier than the 2-4 time slot,did a quick good job,the unit functions flawlessly,the tech was polite and knew his stuff,they earned their 5 star rating from me.joe c Hudson nh
Joseph Cullity
Rob Augusta Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Technicians:
Review:

Paul arrived at my Braintree location and assessed the state of my heavy, old wooden door and its broken spring. The panels were rotting out and I knew it was time to bite the bullet and replace the door. Paul was personable, efficient, and thorough as he measured the door and showed me the style options. He didn't try to upsell me on something I did not need such as a higher insulated door value (for a freestanding garage). We figured out the best system for me to get so there would never be a situation of me being locked out of the garage. He gave me an accurate estimate as to when I could expect delivery of the door and installation. Robin from the office called me and booked my installation time. The day of the installation, Rob Augusta came and took away the dead door after he had installed the new one and its mechanisms. Rob was cordial and worked carefully and efficiently. My only complaint is that he did not copy down my serial number information for my warranty registration. I need to get up on a ladder inside the garage and get that information myself before I can register my purchase for warranty. That is a very small hiccup in what was a very highly satisfying experience with Precision Door. Sharon in billing was also easy to deal with. My installation was a month ago and I just passed on Rob Augusta's business card to a former neighbor. I only hope the product is as good as the customer service.
J.M.
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Date: 06/01/2017
Install Garage Doors
,
Review:

Great job. My only concern is that it was very difficult to communicate with your company. I was trying to return your call and all I kept getting was a message telling me to leave a message. Very frustrating because I couldn't get someone to return my call. I was almost ready to give up when my call was finally returned. That small attention to detail could have cost you a customer.
James Dalton
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Date: 05/30/2017
Garage Door Repair
,
Review:

Gentleman was very nice. Waiting to hear outcome
Kathy Brophy
Rob Augusta Service Provided:
Garage Door Repair
Technicians:
Review:

VERY HAPPY WITH THE INSTALLER YOU SENT,VERY GOOD JOB AND I DONT ALWAYS SAY THAT,HE SHOWED ME HOW IT ALL WORKED.
David Charbonneau
Rob Augusta Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technicians:
Date: 05/09/2017
Garage Door Repair
,
Review:

Great staff and service from making the appointment over the phone to the actual repair.
Carlos Liard
Rob Augusta Service Provided:
Garage Door Repair
Technicians:
Review:

Excellent evaluation. Assistance with picking the best product appreciated. The installation was highly professional and well done. All of your staff are very friendly and helpful.
Bill Hoyt
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Service was fast and to my complete satisfaction.
George Gendreau
Rob Augusta Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Technicians:
Review:

5 Always quick to respond Punctual Very nice and respectful technicians
Lucy Young
Rob Augusta Service Provided:
Garage Door Repair
Technicians:
Review:

Technicians Tim & Rob did a great job installing our new garage door. They were prompt, courteous, explained exactly what the process would be and did it professionally and then went over the complete installation and answer the few questions I had. They also left the work area cleaner than the way they found it. Thanks
Jack Standish
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians:
Review:

Excellent work, prompt, efficient, clean and exactly what I wanted for a garage door..
Deborah Dudley
Rob Augusta Service Provided:
Install Garage Doors
Product:
Garage Doors
Technicians: