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Paul Osborne

Paul Osborne
Technicians
Reviews: 209
Average: 4.88 stars
Paul Osborne has received 209 reviews, averaging 4.88 Stars:
1 2 3 4 5

Paul Osborne's Bio:

Paul has over 20 years experience in the garage door industry. He lives in the greater Boston Metro area and enjoys fishing on his boat, and watching the Bruins and Patriots. He loves bringing his German Shepherd, Rainer with him on his calls so get your milk bones ready!

Review:

Prompt professional response to repair of my precision door

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Service Provided:
Garage Door Repair

Review:

Paul Osborne was the ultimate professional. He explained the product clearly, completed the installation very efficiently, and had a friendly personality that instilled confidence. Thank you Paul.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Paul did an excellent job. He came here on time, and finished efficiently. I needed new springs, new rollers, etc. My garage door operates smoothly now.

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Service Provided:
Garage Door Repair

Product:
Springs

Review:

Again great service!! My condo was hit by lightning and knocked out my garage door opener. Not going to lie hated to have to repay for something just replaced in December but had to be done and I am always satisfied with your service!!! Paul provides the knowledge and is professional and personable.

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Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

The Service Repair person (Paul) was excellent, quick and very efficient. The Service Call charge (in my estimation) was excessive for what was completed.

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Service Provided:
Garage Door Opener Install

Product:
Remotes / Keypad

Review:

Today Paul serviced by garage door. He called before he arrived to give me his ETA. He was very good at diagnosing and fixing the problem. He gave me three different options of service, and he told me I didn't need to replace the motor. He completed the job quickly, and cleaned up after. I am so pleased I called Precision Door Service. I had been putting this off for weeks. I will not hesitate to recommend them to others.

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Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Review:

Fast and honest. Was extremely helpful and explained all issues to make informed decision.

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Service Provided:
Garage Door Opener Repair

Review:

Excellent professional service. Thanks.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Paul Osborne was the service technician who repaired our door. He called promptly at 9:00 AM to let us know he would arrive 30minutes later. He was right on time and very professional. Paul worked quickly and efficiently to identify the issue and repair the door. I would recommend Precision Door Services to anyone who is looking for prompt, professional services.

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Service Provided:
Garage Door Repair

Review:

Paul called to say he was running ahead of schedule and arrived a few minutes later. He was courteous, professional, and knowledgable. After some discussion about the state of our doors and the need for replacements in the near future, he replaced the broken springs on one door and did some maintenance on the other two doors. I anticipate that we will be calling on Paul to make the replacements before the summer is out. 5 Stars.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Very pleasant guy found our problem lickety split and dealt with it promptly. Moreover, he was pleasant and flexible. This is the kind of customer service which builds confidence!

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Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Review:

I am really happy with the service I received. One of my garage doors had a broken spring, that combined with 30 year old parts warranted some professional help. Paul from Precision was punctual and did a great job walking me through my options. He was able to complete all the work in a reasonable amount of time and everything was cleaned up afterwards. All around a great interaction, and I wouldn't hesitate to use them again in the future.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Paul could not have been more professional. He explained the repair as well as options and explained how we could upgrade our doors in the future. I am giving Precision Overhead Garage Door Service five stars. They are well deserved.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

We could not be happier with the service from Precision. This is the third time we have used them. The person who answered the phone was polite and respectful and I was very happy to be able to have same day service. Paul called ahead and told me when he would be arriving and arrived punctually. He explained clearly what needed to be done to repair the door and worked diligently while he was here. And even though it was late in the afternoon near dinner time, he even stayed to sync the garage door opener in my new car - and it took several tries to get it done. I would highly recommend your company.

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Service Provided:
Garage Door Repair

Product:
Cables

Review:

Chose Precision off internet because it was local. Making a same day appointment was simple and the technician arrived when scheduled. The replacement spring was stocked in the van and the repair was completed efficiently. The technician was courteous and friendly. Very satisfied with service. Do not forget to use the on line coupons.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Paul did a excellent job

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Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Review:

Extremely dependable and trustworthy ! Paul fixed the garage door within minutes and found us the most efficient garage opener at a great price. He installed the opener as well as all the amazing features in an hour.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Was able to get the garage door repaired the next day after calling in. Paul replaced the torsion spring, bearings, and rollers in a reasonable time and the door is now working fine again, and quieter too, since the old metal rollers were getting worn.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

We were promised some touch up paint where the door were rubbing against the frame, it never arrived

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Service Provided:
Garage Door Repair

Review:

Paul from Precision did a great job. He was knowledgable, professional, and on time. He got our garage door up and running. I would definitely use his services again. Thanks Paul!

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Service Provided:
Garage Door Repair

Review:

Service was very good. The guys explained everything and were very helpful. thanks

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Two time return customer. Another great job by Paul Osborne & associate--earlier than scheduled arrival time (preceded by a phone call), three quotes/options provided on the spot, fast and efficient install, and consistent service. Thanks again!

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Service Provided:
Garage Door Opener Install

Product:
Opener

1 2 3 4 5
Date: 01/31/2019
Garage Door Repair
,
Review:

I appreciate the timeliness of the response. The assessment addressed flaws I was aware of and agreed to look at options for door replacement in the future. A minor adjustment was made to secure the 2x4 and fixing a wire. I specifically asked to make sure the door was opening and closing before he left as I was working. After work the door would not open automatically or manually. At least before he came the door opened manually. I notified Paul and he was indifferent and basically said I needed new doors.

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A Response from: Walt Arvin

We are very sorry that you feel that you didn’t have the experience you expected. We make every effort to work with our customers to give them the solution that fits their needs. Sometimes things simply don’t workout the way either party wants. As this customer states her doors were not working properly. In fact, both doors needed a great deal of work to the counter balance systems (to make them safe and able to function dependably). Unfortunately, her door sections were also in bad shape (they failed our structural tests). Our technician tried to explain this to the customer, but she had to attend to a conference call and asked him to just make them operable. The technician reattached the operator rail to the header (somehow it had become unattached), re-spliced the wires to the operator safety eyes, and made sure the door could go up and down. The customer did call us back later that day saying the door wasn’t working. We tried to set her up with an appointment, but she did not want us to do that. We agreed not to charge her for the visit, given that she was not happy and that we had not used any parts. We have spoken to this customer several times trying to bring this to a resolution that she was happy with. Obviously, we could not achieve this – again we are sorry, but we fail to see how this was a “terrible” experience. Sometimes customers fail to realize that some doors (especially those that have been neglected and not maintained for years) reach a point that inexpensive band aides simply don’t solve their problems and at times make things worse.

Service Provided:
Garage Door Repair

Review:

on time,polite,and hard working

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Service Provided:
Garage Door Repair

Review:

best

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Returning customer. Precision is always the best!

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Service Provided:
Garage Door Repair

Review:

Very happy with the service, the scheduling and the technician and would definitely use them again.

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Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Review:

Purchased springs, rollers and cables for both garage doors. Paul did an excellent job, in a timely manner (5 stars on the service). I had used your company 3 and a half years ago for a minor repair.

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Service Provided:
Broken Garage Door Spring Repair

Review:

Hi had Paul and Rainer come to my house yesterday and they were both 5 star!! Paul was prompt and knowledgeable ...he was informative with my situation, gave me options and got the job done very efficiently I have used Precision before and have recommended to my neighbors..I don't think I will ever call anyone else! I was also sorry to hear about Chris he was the tech from before! I am so happy to be back in my garage..thank you! Rainer was very helpful kept squirrels at bay while Paul got the job done, he was very friendly and well behaved....although at repair at Christmas was not what I had hoped for it was needed and done in the best way possible!

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Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Review:

I am very happy with the service. Paul called prior to coming, and showed up at the promised time. He was professional and explained everything thoroughly. He even took the time to re-program my car's garage door button. I can't vouch for the reasonableness of the price for the new LiftMaster opener, but it certainly seems to be very high quality, 1/2 horsepower, with several advanced features, i.e, remote Wi-Fi control capability, separate light control, etc.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

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Precision Door Service
Office: (978)212-3332
90 Cherry Street
Ste 4

Hudson, MA 01749

License

MA License
# 176747