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about Precision Garage Door
Precision Garage Door of New Englandhas received 2246 reviews, averaging 4.91 Stars:
Wayland, MA
Braintree, MA
Paul arrived at my Braintree location and assessed the state of my heavy, old wooden door and its broken spring. The panels were rotting out and I knew it was time to bite the bullet and replace the door. Paul was personable, efficient, and thorough as he measured the door and showed me the style options. He didn't try to upsell me on something I did not need such as a higher insulated door value (for a freestanding garage). We figured out the best system for me to get so there would never be a situation of me being locked out of the garage. He gave me an accurate estimate as to when I could expect delivery of the door and installation. Robin from the office called me and booked my installation time. The day of the installation, Rob Augusta came and took away the dead door after he had installed the new one and its mechanisms. Rob was cordial and worked carefully and efficiently. My only complaint is that he did not copy down my serial number information for my warranty registration. I need to get up on a ladder inside the garage and get that information myself before I can register my purchase for warranty. That is a very small hiccup in what was a very highly satisfying experience with Precision Door. Sharon in billing was also easy to deal with. My installation was a month ago and I just passed on Rob Augusta's business card to a former neighbor. I only hope the product is as good as the customer service.
- J.M.
Hopkinton, MA
Chris was on time and a real Pro. He answered all my questions and concerns while providing the service that I need. I'll be doing business in the future and would highly recommend Precision. Thanks John S. Hopkinton
- John Sullivan
Great job done & friendly service!
- Rebecca Millette
Product:
Holliston, MA
Great service by Chris! He came on time and fixed the problem quickly. Very pleasant to deal with.
- Neal Fallis
Wayland, MA
Christopher was great! He did good work, was on time, and was very friendly. 5 stars. I would definitely use your company again.
- Jill Christensen
Great job. Technician arrived on time as promised. Figured out issue and repaired door. Made some recommendations as well. Chris was great. Five stars. Highly recommend!
- Gail Wolfe
Seabrook, NH
Alex did a great job fixing the problem , he was very helpful and explained why and what we needed to do for future maintenance
- Kathryn & john D'agata
Winchester, MA
My garage door opener (over 10 years old) failed over the holiday weekend, I searched for the manufacturer and found Precision's site and gave them a call. Alex came out and explained the problem and provided me with different options. We agreed to replace the opener with a new system as well as the rollers based on the Alex's recommendations. The new opener was installed very quickly and with the new rollers is so much quieter than what I had. At some point in the future I will need to replace the door and will be calling Precision for that.
- Sandeep Patel
Product:
Great job. My only concern is that it was very difficult to communicate with your company. I was trying to return your call and all I kept getting was a message telling me to leave a message. Very frustrating because I couldn't get someone to return my call. I was almost ready to give up when my call was finally returned. That small attention to detail could have cost you a customer.
- James Dalton
Needham, MA
Very prompt, courteous, and professional service.
- Eric Levin
South Weymouth, MA
My husband Kevin and I were very pleased with your service, it was exceptional in the sense of the initial phone call, how fast were were able to get a technician here to do the work, and the manner in which the work was done.Our technician was Paul Osbourne, he was knowledgeable explained everything to us. Would recommend your company.
- Kevin Masterson
Product:
Gentleman was very nice. Waiting to hear outcome
- Kathy Brophy
Auburndale, MA
Christopher was early! Unheard of! Was very knowledgeable and provided additional info. Reasonable quote and had the door color I wanted .
- Eric Allen
Product:
Marlborough, MA
Chris was professional, laid out all the things he was going to do ahead of the work, then delivered as promised. Both of my garage doors had mechanical problems, as well as one of the motors needed to be replaced and he had it all done in a matter of a couple of hours. Thanks!!
- Stefan Hudzikiewicz
Product:
You were recommended to me by my family in NJ! Paul arrived here on time, was friendly and the job was done quickly and efficiently.
- Sally White
Product:
Billerica, MA
We needed a spring replaced. Not only did Chris do a superb job, he was efficient, fast, professional and knew his stuff. He did a complete and outstanding job. Not only did he call and arrive on time, he arrived a day earlier then scheduled! Very very happy with Precision and Chris. We will not have to look anywhere else in the future. We will just call Precision again.
- Jerry Nunziato
VERY HAPPY WITH THE INSTALLER YOU SENT,VERY GOOD JOB AND I DONT ALWAYS SAY THAT,HE SHOWED ME HOW IT ALL WORKED.
- David Charbonneau
Boxborough, MA
Just got a quote so far. Quick, knowledgeable, thorough, only selling me what I need, and a good price.
- Nicole Sheehan
Product:
Arlington, MA
Paul came out on a Saturday morning and replaced the door cables. Great Service!!!!
- Steven Hurley
Product:
Dover, MA
Very happy with the service. tech did a great job, would recommend this company.
- Douglas Jackson
Product:
Boylston, MA
Ontime arrival, honest conversation and no frills work right away. Very impressed with workmanship and also the energy Chris had from the time he came in and completed the repair. Made it look easy too. I sure thought I would be in for 'need a new door' comment and $600 quote as was told by some other local repair service, but, Chris fixed the issue with no extras.
- LC - Boylston MA
Acton, MA
I am so glad to give 5 Stars for "PRECISION" with flying colors for the serivce and courtesy for their projects !!! Sharon and Ron did an awesome job on co-ordinating the sales side of the garage door which I have purchased to be installed. The skilled technician wil be on our site to get this done tomorrow !!! Keep up the great work guys !
- Nathan Bonniah
Lexington, MA
5 star service
- Larry Conway
Great staff and service from making the appointment over the phone to the actual repair.
- Carlos Liard
Lincoln, MA
Excellent evaluation. Assistance with picking the best product appreciated. The installation was highly professional and well done. All of your staff are very friendly and helpful.
- Bill Hoyt
Milton, MA
Precision Door Service installed two new garage doors and motors about 6 years ago. We needed a tune-up and another door remote control. Staff in the office was professional when I called to make the appointment. Chris, the technician, called ahead to let me know he'd arrive in 30 minutes. He was prepared, professional and efficient. I would not hesitate to refer Precision Door Service to a friend.
- Jack Evans
Ashland, MA
Good solid service and the tech was very professional. They came on time and finished sooner than expected. The one thing is they are not cheap! And the estimate the tech gave me was off from the final price by about 200 dollars
- Chris Droste
Wayland, MA
Excellent work, quality parts, speedy service
- Paul Herbert
Product:
Stoneham, MA
Good job,very polite and courteous Definitely recommend your service
- Richard Morrell
License
MA License# 176747
Chris was the best! On time, quick diagnosis, clearly explained the estimate, and was done in under an hour.
- Alexis Meneely