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about Precision Garage Door in:
Metrowest Area, MA
Precision Garage Door of New Englandhas received 798 reviews, averaging 4.91 Stars:
Ashland, MA
Product:
Southborough, MA
Absolutely not happy - came out on time but did not make clear on phone that not only was there an installation fee but a service fee as well followed by hourly if went over. So felt it was unfair and really over 500 dollars for springs rollers and new key pad 25 min of work. Never again.
- K Mowry
After listening to your call, we agree that our customer service representative didn’t mention the labor charge. As a result we have refunded the labor fee and also re-enforced with our customer service staff the importance of being thorough in discussing our fee structure with prospective customers. We are sorry about the confusion.
Product:
Hopkinton, MA
I was very pleased with the services of Precision Garage Door. Their tech Paul trouble shooted my garage door problem easily and confidently. When asked he said he had 20 years’ experience, wow!
- Tanvir Rahman
Product:
Belmont, MA
mike excellent, aone knew exactly what to do.
- Charles Caruso
Product:
Wrentham, MA
I had called two other local garage door repair companies, had to leave voicemails, and never got a return call. I then called Precision, and a real person answered the phone and had an experienced technician out to my home the next day. The technician Mike Thurber called ahead, arrived right on schedule, and quoted a fair price for the work. Within an hour Mike had the springs, pulleys and rollers on both doors fixed and replaced. Mike did a great job! I'm still waiting on the other companies to call me back. I highly recommend Precision.
- Ed O'Brien
Product:
Marlborough, MA
Excellent service. Mike M. did a great job. Garage door on shed runs as if brand new.
- Eric in Marlborough
Foxborough, MA
I would highly recommend Precision Garage Door. Mike T. did a great job and was very informative and polite. l would say that he is a great asset to this company. Five stars to him.
- Bonnie Sherlock
Newton, MA
This morning I received a call from Barry at 7:30 AM advising that he would be here at 8 Am and he arrived precisely on time. He repaired a broken cable and lubed all of the rollers and hinges. He noticed that the "lifter" had torn loose and was only attached to the plastic door and not to a bracket that had not been installed. He promptly took care of the problem. After Barry left I checked with a friend/neighbor/condo board of director and his garage door also did not have the bracket. This will be brought up at the next board meeting and I expect that you will be contacted to install the bracket on 114 more garage doors in the complex. I give Barry 5 stars - he was great! Clint Rand
- Clint Rand
Dedham, MA
we're very happy to have had Precision Door Service come fix our door. Michael is a great representation for your company. He's very knowledgeable and looking at our garage you'd never know that he was there except that we now have a proper working garage door. there was NO mess left at all. That is a big thing for me.
- John Mccarron
Marlborough, MA
THINGS WENT VERY WELL, AND MY GARAGE DOOR IS WORKING VERY WELL. IT NEDDED A SERIOUS FIX.
- Jeannette Seymour
Concord, MA
Everything was just great- the workman was on time, did the job quickly, and was very knowledgeable. Not complaints!
- Ruth Bell
Product:
Maynard, MA
Paul was great! Very professional and got the job done very quickly! Will definitely use again!
- Judith Kelly
Hudson, MA
Recommendation from a neighbor. We were very pleased with Paul's service call. He answered our questions in a forthright manner, gave us alternatives and advice and was very professional.
- Harold Baker
Needham, MA
Great service , tech came on time and he was able to identify and fix the problem immediately . He was polite and pleasant . Would definitely work with this company again.
- Reema Alshirawi
Groton, MA
My door will be installed soon - this review is about the estimate process. Excellent customer service. Making the appointment was super easy, it was all done via chat. He arrived on time, and he called about 15 minutes before so that I was ready. This allowed the appointment time to be used most efficiently.
- Linda Saraco
Newton, MA
Paul was great!! He came in and assessed the problem right away. The problem was that my sensor was not aligned and I had realigned it. I called because I wanted him to test the wiring and he did and he left me with some great tips for using my garage door. He was funny, witty, and polite and loves his new dog!!
- Lisa Greenhut
Ayer, MA
Would be nice if all businesses conducted themselves as you do! All aspects of the repair, from making the appointment to the completed installation, were performed professionally and with attention to detail. All representatives were helpful, courteous and knowledgeable. Our technician, Barry, went out of his way to answer any questions we had and also to educate us on recommended maintenance. Could not ask for a better experience. Thank you! We did purchase and replace the weather stripping that goes on the external side of the door, but I did not see those in the list below ;-)
- Gary
Acton, MA
Exemplary Service. Paul diagnosed and repaired the garage door in quick time. He is very professional and certainly knows his business. He is an asset to your organization! It was a totally pleasant and painless experience. I would recommend most enthusiastically.
- Joe Santana
Wayland, MA
Excellent service in all respects. From the initial phone call to make an appointment to the repairs. Mike arrived earlier than expected. He was great, he explained what repairs were needed and what the cost would be. He got right to work and did a great job. He even arranged for the senior discount which was a big help! Thank you for having a great company and for making life that much easier!! A pleasurable experience all around and I highly recommend them.
- Gayle Stanney
Product:
Framingham, MA
Went above and beyond to help me find a rep to match my garage door I had purchased from them. Professional from start to finish.
- Jeff Labrecque
Sharon, MA
MIKE QUICKLY IDENTIFIED THE PROBLEM AND SECURED THE NEEDED PARTS TO FIX THE GARAGE DOOR TO PERFECTION.
- Irv Kempner
Bellingham, MA
Paul and his companion were on time and the repair was done quickly. My garage door is as good as new. Thanks
- Andre Garcia
Sudbury, MA
Barry Williams, the Precision technician, quickly diagnosed and repaired the problems I was having with my garage door and keypad. With regard to the latter I had previously been told by someone from a different company that the keypad needed to be replaced. Barry knew how to simply reset the computer chip in the keypad and restore it so it is back to being fully functional. Barry was both professional and personable and typical of the experience I've had with Precision Door Service in the past. I highly recommend this company.
- Stewart Simberg
Stow, MA
Paul was great! He arrived on time, finished the job quickly and was very pleasant to deal with. His dog was awesome too
- Sharlet Ramsland
Wrentham, MA
Mike was awesome! Came to the house on time, took the time to explain things, and was courteous. Very professional job.
- Tom Behrendt
Bellingham, MA
Paul was very professional told me what needed to be done to repaired on my doors . He had me make the decision. He did a good job and the doors are working great.
- Louis Massauro
Product:
Stow, MA
Excellent service.
- Eric Russell
Acton, MA
Paul and Moses helped me with a tough repair job. They were creative, fast, and personable. The price was fair and I would wholeheartedly recommend them.
- Harvey Kravis
Ashland, MA
Precision installed my garage door a couple of years ago and that was a good experience, so I called when I had a problem with the door. I had an appointment within 48 hours, polite and knowledgeable workmen. I will call precision again if I need assistance with my garage door.
- Margaret Flynn
Product:
Marlborough, MA
We were having intermittent problems with our door not closing on the house we had purchased over a year ago. We called Precision based on the reviews here and we're glad that we did! Paul O. came by early after checking in with us and was quickly able to give us a few options. The hardware on our door was completely shot, and in some cases, installed incorrectly or inappropriate for our particular door! though our panels were in decent condition, so we went with a rebuild. He also replaced an old and failing opener with a Wi-Fi enabled unit that we purchased some months ago on our own. We're very pleased with the work Paul performed and we highly recommend Precision!
- J.D. Hunt
Product:
(617) 459-4147
(617) 459-4147(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(781) 304-4933
(781) 304-4933(978) 357-8486
(978) 357-8486(781) 519-4491
(781) 519-4491License
MA License# 176747
Paul is excellent. Right on time. Professional judgment and skills. Thorough. Answered all my questions right away. Friendly. He enjoyed his work and is very nice to work with. All except the door itself and the opener are replaced. My garage door is working very well now! Thank you.
- Gwen Siu