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about Precision Garage Door
Precision Garage Door of New Englandhas received 2062 reviews, averaging 4.90 Stars:
Marblehead, MA
Dracut, MA
Tech was very nice and polite with all the family members. Its a guy that if we need something with our garage door, he make a huge diference. Great job guys!!
- Bruno Fernandes
Product:
Newton, MA
I called at 7 AM on a Saturday morning asking for emergency help as my garage door broken in the closed position late Friday night, and I had movers coming to pick up furniture that was stored at the garage level on Monday. There is no other door to exit the garage other than the full garage door. This move had been set up months in advance and I asked for an appointment as soon as possible. When I was offered an appointment on Tuesday, I told the operator about the issue and she then came back with the offer of a Monday appointment between 12 and 2. I took it, figuring that if the door could be fixed, with the movers coming late Monday it might work out. On Monday, no one showed up and we did not get the call telling us when the person would show up, so we called in at 12:30 for an ETA and were told the repairman would call us. No one called back, despite out calling a couple of times and finally at 5:05 PM we got a call saying that no one was coming and they would give us an appointment the following Friday. We called back and just got the answering service people who told us to call on Tuesday morning. Of course, the move was totally screwed up by then. On Tuesday morning we called the office and were told that a repairman was coming between 12 and 2. This was the original appointment that I was offered the previous Saturday morning. When the repairman came, he said that he never had any appointment for us on Monday and that we were always scheduled for Tuesday. Someone in your organization was out and out lying to us. I can only assume that on Saturday, your organization feared that if you did not say someone would be there on Monday, I would call someone else, so you just lied to me about coming on Monday, when you never had any intent to have anyone show up on Monday. All your advertisements talk about same day service, etc. but you just did not come through for us. We had to delay the move and the next date we got was the end of August which is very disappointing. At least the repairman who showed up on Tuesday solved the problem and did a nice job. That is the only reason that I am not giving this a 1 star rating.
- Vicki & Marshall Isman
Product:
West Roxbury, MA
I love the door--nice looking and easy to manage. Very fine young man who installed it. Polite, helpful, pleasant.
- Dolores Burton
Haverhill, MA
Technician Mike M. called ahead & was able to arrive 1 hr. earlier than scheduled (worked out great for me!.) Basically rebuilt 1 of my 2 garage doors; cleaned/lubed/balanced both. The quality of parts he used were much higher than the OEM parts they replaced: cast-iron (as opposed to stamped steel) pulleys; heavier-duty cables; sealed bearing rollers, etc. He worked quickly & efficiently. I'm very happy with the work performed by Mike & Precision, & will get Mike back out here when the 2nd door inevitably needs a rebuild.
- Mark Cherry
Product:
Waltham, MA
I was initially impressed that the company sent me photos of the workmen who might come, saying "Don't invite strangers into your home.". The people who have come to service my garage door have been polite, efficient, professional, and really knew how to diagnose a problem. Both (two years apart) have worked quickly to make the door work better, besides getting rid of the problem that I called about.
- Sandra Anagnostakis
Winchester, MA
Excellent service, have used several times. Will compare your quote
- Peter Brajer
Product:
Dunstable, MA
Outstanding job in all respects. Haven't even thought of using anyone else for a number of years, and the job done today reconfirmed my trust is well founded.
- Jim Diment
Product:
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This is the second time my new garage door has broken since it was installed a number of months ago. The break-downs have been attributed to faulty wiring during the initial installation. The first time the door broke down, the repair didn't work. The staff has been polite, but I am concerned about the quality of the installation.
- Jim O'Connell
Duxbury, MA
professional, knowledgable, helpful... overall great service. would highly reccomend
- Francis Decker
Lexington, MA
Paul did an excellent job. He came here on time, and finished efficiently. I needed new springs, new rollers, etc. My garage door operates smoothly now.
- Joseph Callerame
Product:
Bedford, MA
Service and technicians were excellent. Five stars. Randy Easton
- Randy Easton
Reading, MA
Mike was great. We have a very old door and when 1 spring broke nothing worked. Mike showed up on time. He did all he could to remove the old spring. It was about 40 years old so that task was impossible. We agreed to purchase a new door. Mike was very helpful in this process. When we made our choice, it will be 3 weeks before it can be installed so Mike tried again to just fix it temporarily for the 3 weeks but again the spring was not coming out. So we are waiting for our new door. We are very happy to have contacted Precision and look forward to the installation. We would recommend Precision.
- Mary and Don Hatfield
Product:
Wilmington, MA
Great service and all options explained thoroughly. Great technician, very personable and showed up early! Efficient and good work. Will use this company again!
- Kathleen Shure
Product:
Middleton, MA
This is the second time I have used your company. Very happy with the results and the Tech was great
- Donna Reid
Product:
North Reading, MA
Mike was awesome. Instant quote. Very professional. Nice guy. Very happy.
- Mario Tierno
Ayer, MA
great job repairing garage door opener.
- Edmond Hebert
Berlin, MA
Rob was my technician and I have never seen a guy that was so well organized and neat in his work. He cleaned up as he went along and when he was totally done install the doors and openers all he had to clean up was his tools. I still need the decorative window trim for one garage door which did not arrive with the door. Rob assured me that as soon as it came into the shop he would bring it out and install it. If the doors last as long as the service was good, I will have many years of good use. Thank you Rob and Precision !!
- Jean Huckestein
Methuen, MA
Mike Maghakian was an outstanding tech. My expectations were surpassed and that does not in todays world. Thanks David Maggio
- David Maggio
Product:
Ipswich, MA
I will give you a 0 if I could. You charge me $105 to tell me exactly what I knew and the spring is broken. Then you tell me it so $600 to $700 for unnecessary work. The spring on the other side was replace two years ago for less than $200 and the best you can do is $400. All the additional parts and repairs were not needed. You are a disgrace to the service industry. The $105 was theft.
- Bill Siegel
Windham, NH
Recently moved to this area and relying on ads and reviews to find service companies. I was really pleased from my first call to request service ( 6pm on a Saturday) and actually spoke to a very helpful guy who scheduled me right away. The tech came when scheduled, performed the repair and the price was very reasonable! Couldn’t ask for more! Thanks to all involved in my transaction!
- Kerrie Clark
Marlborough, MA
Again great service!! My condo was hit by lightning and knocked out my garage door opener. Not going to lie hated to have to repay for something just replaced in December but had to be done and I am always satisfied with your service!!! Paul provides the knowledge and is professional and personable.
- Ellen Demers
Product:
Salem, MA
Came next day to repair broken torsion spring. Service took less than an hour. Mike was pleasant, professional and did an excellent job. Only negative is that the $519 price for the repair seems very high.
- Joe Kobrenski
Brockton, MA
My technician, Mike T., did a fine job. Prior to his arrival, I brought my wife home from the hospital and informed her of the problem and she recognized what the resolution was, so by the time he arrived, the problem was solved but he fine-tuned the system making sure that all the links and bearings were lubricated accordingly. I thank you and Mike for all your cooperation. Sam Dottin
- Sam Dottin
Bellingham, MA
The Service Repair person (Paul) was excellent, quick and very efficient. The Service Call charge (in my estimation) was excessive for what was completed.
- Ron Martel
Product:
Walpole, MA
Michael was very friendly and was very knowledgeable. He was very polite and no mess was left behind. I would highly recommend him.
- Harriet and Lewis Stoller
Stoneham, MA
I had the lift system on my garage door replaced today. When the technician showed up he quoted me a price of $649. Because I couldn't get my car out and I didn't want to leave my house open, I agreed. After the work was done I checked online on what that type of repair should cost. The highest price I saw was around $300. He was here for 1 HOUR. You guys charged me more than double what it should have been. I think I deserve an adjusted charge. I would like to hear from you about this. If I don't, I will call my credit card company.
- Steve Wilson
Wayland, MA
As an emergency service provider my staff clearly understands service. When one of our doors was damaged the crew from Precision was on site the day and time they said they would be, made the needed repairs in a quick neat manner. After the repairs were made they took the time to go thru the door and opener and made suggestions on how to prevent further damage. A second appointment was made with in a couple of weeks ( once the needed parts arrived) and they once again showed up on time and competed the work as promised and for the quoted price. We will be calling them again to schedule a visit to look at the remainder of our 5 large glass doors and to look at our other building with 3 doors. THANKS !!!
- David Houghton
North Andover, MA
Superb job by this company and the installer who worked at my house.
- Paul Hedstrom
Hingham, MA
I have used Precision for repairs, new garage door installation and new opener installation and have always been very pleased with the service I've received. I would recommend Precision without reservation. From the office staff to the technicians, the service is excellent. I had Mike today and as usual, he was great.
- Patricia O'Connor
(617) 459-4147
(617) 459-4147(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(781) 304-4933
(781) 304-4933(978) 357-8486
(978) 357-8486(781) 519-4491
(781) 519-4491License
MA License# 176747
I am a very satisfied customer from Marblehead MA. I will give Precision 5 stars all the way- very efficient, keeps their word about dates and promises - offerred me different choices to fit my budget- They even offerred me a cheaper choice than what I originally chose- Every one I dealt with, may be five souls- on the phone or in person had been very professional and honest- and kept their word- proposed dates, materials, cost estimates - This is a well run company - I hope they can continue to be this good in the future- Generally we do not see that though, they get bigger and bigger and get worse in personal care and commitments- I hope this will not happen to Precision - any time soon- FIVE STARS NOW July, 2019
- Kevin Koshy, Marblehead, MA