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about Precision Garage Door
Precision Garage Door of New Englandhas received 2106 reviews, averaging 4.90 Stars:
Wayland, MA
Product:
North Andover, MA
Five Stars!! Called Precision for a repair based on other reviews I had read, and was not disappointed. Timely service...they actually arrived ahead of schedule and the service tech Mike was awesome..... professional, friendly and knows his stuff! Would highly recommend
- David Siebeking
Product:
Hudson, MA
Prompt professional response to repair of my precision door
- SUSAN RABAUT
Wayland, MA
Paul Osborne was the ultimate professional. He explained the product clearly, completed the installation very efficiently, and had a friendly personality that instilled confidence. Thank you Paul.
- joan mc
Product:
Quincy, MA
I am very happy with the servjceman, Jacob, who came to look at my garage door. He explained what the issue was and was very clear with my options. When it's time to fix or upgrade the sysrem, I will definitely contact Precision.
- Frances Earle
Westford, MA
Service great from initial sales meeting to final installation...Rob and Barry were courteous and completed their work within 2 hours...new garage door and opener work great
- David Smith
Haverhill, MA
5 stars. Good job.
- Bill Bryant
Ipswich, MA
So the repair technician just this minute left and I'll be honest I'm a little surprised. I was quoted $599 for a five year warranty and $799 for a seven year warranty. When I said I'd take the five year the price was re-quoted as $699. I thought it was for the entire job but it was per door, I had two repaired. Anyway the guy was here for less than an hour, maybe 50 minutes. He replaced the springs, some cables and the pulleys from what I can see. He also replace one keypad with an new remote. Total cost was $1633. For less than an hour's work and the materials he replaced it seems extremely expensive. I'm not sure if the cost is really for the warranty but $1600 for fifty minutes of work and a couple components is perhaps the most overpriced transaction I've witnessed in a very very long time.
- John Hubbard
We are sorry that you did not have the experience you expected. As we stated on the phone our parts are superior to those found online, big box stores or those carried by our competitors. That's why we can offer warranties of 5 to 7 years on repairs. Other garage door companies offer 90day or 1-year max on repairs and 1 to 2 years on new doors. We're deeply sorry for any confusion on the price. We're confident that in 5 years you will be happy with the quiet functioning of your garage door and will have peace of mind knowing that should something go wrong we'll pick-up the phone and repair/replace any defective part for free.
Haverhill, MA
Great Service & very friendly . Also on time even early!
- Shirley Raymond
Product:
Hingham, MA
Technician, if you can call him that, was very unprofessional.
- Kevin Flaherty
We are sorry you were not satisfied with the service and the technician. We've tried to reach out to you to discuss the issues, but have not been able to connect. Please return our call as your feed back is important to us as we review all negative assessments with the technicians to try to improve their customer interactions. Please reach out.
Reading, MA
From the beginning the process has been great. When Mike came the 1st day to attempt to fix the garage door (without success) until Mike T came and replaced the door the service has been great. Both men did a professional and clean job in a timely fashion. We wouldn’t hesitate to recommend Precision to anyone.
- Mary and Don Hatfield
Product:
Middleborough, MA
Jacob was very professional and really knew what he was doing during the installation of the new motor, belt drive and all the remotes. A very good technician. I really liked the one day service since I was in dire need for a quick repair. I will not hesitate in recommending Precision to my fellow Homeowners here at Oak Point.
- Rocco Fosco
Product:
Andover, MA
Mike was great! Professional, courteous and friendly. He did a wonderful job. Thank you!
- Shobha Govindan
Product:
Bedford, MA
Last year I had a garage door opener installed. This year it stopped working due to a manufacturing defect. Precision door came out and identified the issue and covered it fully under warranty. Very impressed with their service and attitude. I HIGHLY recommend them to everyone.
- Allan Coady
Marblehead, MA
I am a very satisfied customer from Marblehead MA. I will give Precision 5 stars all the way- very efficient, keeps their word about dates and promises - offerred me different choices to fit my budget- They even offerred me a cheaper choice than what I originally chose- Every one I dealt with, may be five souls- on the phone or in person had been very professional and honest- and kept their word- proposed dates, materials, cost estimates - This is a well run company - I hope they can continue to be this good in the future- Generally we do not see that though, they get bigger and bigger and get worse in personal care and commitments- I hope this will not happen to Precision - any time soon- FIVE STARS NOW July, 2019
- Kevin Koshy, Marblehead, MA
Dracut, MA
Tech was very nice and polite with all the family members. Its a guy that if we need something with our garage door, he make a huge diference. Great job guys!!
- Bruno Fernandes
Product:
Newton, MA
I called at 7 AM on a Saturday morning asking for emergency help as my garage door broken in the closed position late Friday night, and I had movers coming to pick up furniture that was stored at the garage level on Monday. There is no other door to exit the garage other than the full garage door. This move had been set up months in advance and I asked for an appointment as soon as possible. When I was offered an appointment on Tuesday, I told the operator about the issue and she then came back with the offer of a Monday appointment between 12 and 2. I took it, figuring that if the door could be fixed, with the movers coming late Monday it might work out. On Monday, no one showed up and we did not get the call telling us when the person would show up, so we called in at 12:30 for an ETA and were told the repairman would call us. No one called back, despite out calling a couple of times and finally at 5:05 PM we got a call saying that no one was coming and they would give us an appointment the following Friday. We called back and just got the answering service people who told us to call on Tuesday morning. Of course, the move was totally screwed up by then. On Tuesday morning we called the office and were told that a repairman was coming between 12 and 2. This was the original appointment that I was offered the previous Saturday morning. When the repairman came, he said that he never had any appointment for us on Monday and that we were always scheduled for Tuesday. Someone in your organization was out and out lying to us. I can only assume that on Saturday, your organization feared that if you did not say someone would be there on Monday, I would call someone else, so you just lied to me about coming on Monday, when you never had any intent to have anyone show up on Monday. All your advertisements talk about same day service, etc. but you just did not come through for us. We had to delay the move and the next date we got was the end of August which is very disappointing. At least the repairman who showed up on Tuesday solved the problem and did a nice job. That is the only reason that I am not giving this a 1 star rating.
- Vicki & Marshall Isman
Product:
West Roxbury, MA
I love the door--nice looking and easy to manage. Very fine young man who installed it. Polite, helpful, pleasant.
- Dolores Burton
Haverhill, MA
Technician Mike M. called ahead & was able to arrive 1 hr. earlier than scheduled (worked out great for me!.) Basically rebuilt 1 of my 2 garage doors; cleaned/lubed/balanced both. The quality of parts he used were much higher than the OEM parts they replaced: cast-iron (as opposed to stamped steel) pulleys; heavier-duty cables; sealed bearing rollers, etc. He worked quickly & efficiently. I'm very happy with the work performed by Mike & Precision, & will get Mike back out here when the 2nd door inevitably needs a rebuild.
- Mark Cherry
Product:
Waltham, MA
I was initially impressed that the company sent me photos of the workmen who might come, saying "Don't invite strangers into your home.". The people who have come to service my garage door have been polite, efficient, professional, and really knew how to diagnose a problem. Both (two years apart) have worked quickly to make the door work better, besides getting rid of the problem that I called about.
- Sandra Anagnostakis
Winchester, MA
Excellent service, have used several times. Will compare your quote
- Peter Brajer
Product:
Dunstable, MA
Outstanding job in all respects. Haven't even thought of using anyone else for a number of years, and the job done today reconfirmed my trust is well founded.
- Jim Diment
Product:
This is the second time my new garage door has broken since it was installed a number of months ago. The break-downs have been attributed to faulty wiring during the initial installation. The first time the door broke down, the repair didn't work. The staff has been polite, but I am concerned about the quality of the installation.
- Jim O'Connell
Duxbury, MA
professional, knowledgable, helpful... overall great service. would highly reccomend
- Francis Decker
Lexington, MA
Paul did an excellent job. He came here on time, and finished efficiently. I needed new springs, new rollers, etc. My garage door operates smoothly now.
- Joseph Callerame
Product:
Bedford, MA
Service and technicians were excellent. Five stars. Randy Easton
- Randy Easton
Reading, MA
Mike was great. We have a very old door and when 1 spring broke nothing worked. Mike showed up on time. He did all he could to remove the old spring. It was about 40 years old so that task was impossible. We agreed to purchase a new door. Mike was very helpful in this process. When we made our choice, it will be 3 weeks before it can be installed so Mike tried again to just fix it temporarily for the 3 weeks but again the spring was not coming out. So we are waiting for our new door. We are very happy to have contacted Precision and look forward to the installation. We would recommend Precision.
- Mary and Don Hatfield
Product:
Wilmington, MA
Great service and all options explained thoroughly. Great technician, very personable and showed up early! Efficient and good work. Will use this company again!
- Kathleen Shure
Product:
Middleton, MA
This is the second time I have used your company. Very happy with the results and the Tech was great
- Donna Reid
Product:
North Reading, MA
Mike was awesome. Instant quote. Very professional. Nice guy. Very happy.
- Mario Tierno
(617) 459-4147
(617) 459-4147(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(781) 304-4933
(781) 304-4933(978) 357-8486
(978) 357-8486(781) 519-4491
(781) 519-4491License
MA License# 176747
I still don’t have my new garage doors installed. I am very disappointed by your customer service, left messages with no reply. I very much appreciate an update since I already paid half the cost. Thank you
- Batia Shems