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about Precision Garage Door
Precision Garage Door of New Englandhas received 2008 reviews, averaging 4.90 Stars:
Braintree, MA
Worcester, MA
Jason evaluated my situation and FULLY explained ALL the options I had with regard to making corrections ... including the cost of each option. I made my choice and he talked me thru each repair and WHY it was being done. He fully explained why my prior installation had failed. I feel fully understanding of what went wrong and why it will not likely happen again. Jason was friendly and wanted to be sure that I was satisfied. I am VERY SATISFIED.
- Douglas Horka
Product:
Malden, MA
Excellent service from start to finish - friendly, quick response, informative. Highly recommend.
- Gerald Whetstone
Sudbury, MA
You gave us an estimate of over $2000. Another company did it for $500. Enough said.
- Roger Beatty
Thank you for you comments. Our quote included new openers and the parts that would make your two garage door's counter balance system work properly. We do not like to install new openers on doors with counter balance systems that would void the warranty and prematurely damage the opener. Ultimately the customer makes the choice that is right for them.
Natick, MA
Need to separate out the services performed and the cost. Five Stars: Thought Jason Padrick was great, thought the sevices performed were great, and the garage door is running smooth again. Two star: I thought $599 PLUS THE $79 service fee was WAY too much for the services performed plus the new hardware. I have the springs, cables, and pulleys replaced. That's it. Bottom line: I thought Jason did a great job. I think the services are WAY overpriced.
- Phillip Carter
Thank you for your comments. Our prices reflect the quality of our parts. Your repair did include replacement of all the parts of your counter balance system and came with a 7 year warranty. Our competitors typically only give a 1 year warranty with the purchase of a new door and a 90-day warranty with repairs. Also, we did give you an option for fewer parts at a substantially reduced cost and a more limited warranty.
Product:
Mendon, MA
Installation Ray was professional and clean. Installer was we excellent!
- Steve Rosemary
Product:
Framingham, MA
This was advertized as a tuneup with nylon rollers installed. I was hoping to make them open and close a little quieter. One did work better, the second door is still very noisy. The technician explained to my wife that this was because the door had been backed into. Live and learn. the service performed category below did not list tuneup.
- Lawrence Griffin
Thank you very much for your comments. Although we try to make existing doors as quiet as possible. Sometimes, however, the doors need more than a new set of rollers... sometimes they need to be replaced. It appears that your doors needed additional work, which we did recommend. Please call us and we would be happy to perform the work we recommended and help you eliminate the noise!
West Roxbury, MA
Service was efficient, technician polite and pleasant. Excellent experience in all ways.
- Carol Garner
Norfolk, MA
Quick response with replacement materials on the truck. Your technician was knowledgeable, informative and efficient. The repair was completed in 35minutes. Made recommendation on continued owner maintenance which was never done by others. Great job!
- Bruce Beans
Concord, MA
Service Technician was very knowledgeable and pleasant to work with. The estimates was very clear and he made a great presentation. Only complaint was he didn't offer the senior discount. After reviewing your website I called the office and asked for it, which you gave me (thank you).
- Mark F
Thank you for your business and the time you write your comments. I would like to point out that it isn't very polite for somebody to ask you if your a senior (Ron told us you didn't look like a senior).
Plymouth, MA
Jason was great! Came on time, completed the work quickly and efficently. Will use Precision in the future for any work needed
- Steve Pereira
Chelmsford, MA
Showed up within the stated time. Made suggestions about additional service without being too pushy. Honored warranty on required work. VERY professional.
- Brenda Morris
Stoneham, MA
We were happy with the company. although your quote came in the highest.
- Jean Beltram
We only use the best parts and provide a lifetime warranty on our doors and a 5 year warranty on the doors parts and our labor. Our competitors offer 1 year on parts and labor. Typically we are $50 to $100 more than our competitors, but our workmanship and warranty give our customers peace of mind as well as the best parts on the market!
Haverhill, MA
I called on a Friday evening after the chain on my Liftmaster came off the cam, which had snapped. I was told that a tech would be here between 4-6 on Saturday, I received a call in the morning re-scheduling to between 10-12, even better. Jason showed up and explained the entire job to me and said it would take about 30-45 minutes. He replaced the cam and all my rollers and re-balanced the door and set the tension. It was a perfect door and I would not hesitate to recommend Precision to anyone in the future.
- Gary Arivella
Product:
Bellingham, MA
precision was very nice when they came out they fixed the garage door in timely fashion was very happy with the service.
- Marie Kohler
Milton, MA
I had your tech repair my door and replace a number of parts. I was concerned over the cost he had quoted me but convinced me that the parts he was using were top notch. This was my fault for not researching how much the parts actually cost. You charged me $240 for a set of springs (Just the parts) and the rest of the parts and labor cost me $580. Looking online I see the exact same parts for a fraction of the cost. $60 to $80 for a set of springs and $35(for 10) for the special "11 bearing" rollers". Again my fault for being uninformed but I will not make the same mistake and use another company when it is time to do the other door. I also had a friend ask me about my door because he needed a new opener and I relayed the story so you will not be hearing from him.
- Andy Novey
Thank you for your comments and business. Our records show that we replaced all the parts of your counter balance system -- the parts that actually lift/close your door. We source the best parts we can find and that is why you received a 7 year warranty. Our competitors typically only give you a one year warranty with the purchase of a new door and 90 days with repairs. These warranties should clearly indicate the difference between the parts we use and those you researched. We also did give you an option to replace fewer parts at a substantially lower price. Over time you will be happy with the choice to go with the better warranty as you will more than likely never have an issue with your door.
Quincy, MA
Ron was excellent knew his business and explained what was needed and very polite showed me what was being put in and why it was necessary thanks
- Paul Wassiege
Newton, MA
Fantastic experience. Person who answered the phone was excellent -- she quickly set up an appointment that fit my schedule and even sent an email confirmation. The tech (Gary) was great -- he knows his stuff. We had a rebuild done which basically gave us a new door at half the price! Thanks will sing your praises to all my friends.
- Betty D
Natick, MA
our service was great , our technician was working in zero degree weather for hours with no complaints. He was communicative, reliable , hard working and responsible, his name was Adam. The office worked well for us and even though there was a bump or two in the road they attended to whatever was needed quickly in fitting our door. We highly recommend them .
- Betty Saltzman
Product:
Boylston, MA
I have found the service to be professional and very reasonablly priced. I highely reccomend
- Perry Hughes
East Weymouth, MA
both technicians were extremely courteous and helpful. They did a great job repairing our door. I would highly recommend both of them.
- James & marie Walsh
Worcester, MA
Prompt service & excellent customer service.When I called I got an appointment the next day. My garage door was fixed within 3 days of my call. Limit switch was replaced. They were waiting for a part. Jason was very knowledgeable and professional. Do not hesitate to call. Great Service!!!
- Donna STARVASKI
Boylston, MA
Very happy with the service. Quick, efficient,friendly and honest. Fully reccomend.
- Perry Hughes
Walpole, MA
Tom did a great job on the garage door repair and also spent time checking out the other garage door. The same day service was excellent. I also liked that I did receive a senior discount. I would call your company again if I had any garage door repair issues or garage door replacements. I also liked that the company did drug testing and background checking on the employees
- Patrick Jordan
Beverly, MA
Had a great experience with Precision Door. The technician (Gary) was very informative and gave me all the available options with pricing on taking care of my problem. In no way did he try to sell me more then what I needed. The work was done in a timely manner and the space left clean after they left. The door works like it was brand new. Overall the experience was a great one.
- Steve Logsdon
Product:
Woburn, MA
The service was prompt and Jason fixed the garage door quickly. I would reccomend your company to any one who is need of repair or who is looking for a new garage door
- Jutta Malden
Framingham, MA
Ernie was fantastic! Thanks.
- Levinson
Shrewsbury, MA
Service was excellent. Technician arrived on time and completed the job in a timely manner. He was very respectful and efficient. I would not hesitate to call Precision Door the next time I need work done on my garage doors. Thanks for a great job at a reasonable price.
- Thomas Miller
Ashland, MA
I was very happy with everything. Hopefully a long time before I need you again. Thank you for being so quick to respond. Happy New Year!
- Bette Mazzarini
Product:
Brighton, MA
Great, courteous service both on initial instillation and on follow up service call. A pleasure to deal with!
- David Soll
(617) 459-4147
(617) 459-4147(781) 304-4933
(781) 304-4933(508) 283-3973
(508) 283-3973(978) 631-0042
(978) 631-0042(781) 519-4491
(781) 519-4491(978) 357-8486
(978) 357-8486(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(978) 710-0370
(978) 710-0370(508) 283-3973
(508) 283-3973(603) 821-9737
(603) 821-9737License
MA License# 176747
I was very impressed with the service I received ,I would Highly recommend Percision.We had issues with the openers and the eye beam needing adjusting Ron was very prompt, very professional ,and extremly knowledgeable.I was very satisfied and would use your company again when needed..
- Gail Dreaheim