Garage Door Repair Reviews in New England (Page 36)

Very pleased with my new door and opener. The installer did a wonderful job and the salesman were great. Thanks for the great service.

- Janine Jewell

Unlike my experience in 2013, I was quite disappointed with Precision the second time around. Will never contact them again. Had a simple problem with a broken spring. The serviceman quoted $700 to do that and a bunch of other unnecessary things. After saying no, he said he'll do the necessary for $400. Thought that was still very high to replace a spring so declined. BEWARE: there's a $135 charge for the service call. This is mentioned on the phone but nowhere in the confirmation letter for the appointment. I declined anyway and got the job done within 15 minutes as expected by a reputable garage door repair company in Nashua. And it cost just $225.

- Rajul Shah

We are very sorry you didn’t have the experience you were expecting from us. We sincerely believe that our customers deserve to understand the condition of their door(s) and to have us make recommendations on what work is required to solve the immediate problem, as well as, what other things they should consider having done to their door (things that if left unattended will create future problems). Those other recommendations are the options that the customer implied we were chasing him with. In reviewing our safety inspection from the 2013 service call, we can see that we made several of the same recommendations (replacing worn or fatiguing parts that will cause future problems). Again, we feel it’s our job to make suggestions and to then perform the work that the customer wants. Honestly, it’s kinda unfair to position our options in any other way; specifically, to imply that we are suggesting unnecessary work is to simply not understand what a service company is there to do. Stated simply we provide up to three options and walk the customer through them (explaining why) and then perform the services that the customer feels is right for them. Despite serious cost pressures, the prices for the options provided in 2013 were the same as they were in May of 2018. We are totally upfront with our pricing – we do not do any work without receiving authorization. I’m not sure why the customer feels that we should mention our fees multiple times – once we get acknowledgement from the customer we assume they get it.

Fast, quick service. Professional technician. Very kind. Wish pricing could’ve been better :)

- Sri

Repair man was very noligable and a perfect gentleman work was done very efficiently

- Michael Molinari

Service was prompt and on time. Barry was courteous and made several recommendations.

- Gerald Guilfoy

Was nervous about using Percision due to some negative reviews. However Paul the technician could not have done a better job in the repair and giving me options as far as the work Did a great job and I will be sure to recommend Precision to others

- John Cruse

The service technician was early for his appointment and professional, efficient and informative during the appointment. I will definitely continue to use this service when necessary.

- Alexis Christopher

Paul is excellent. Right on time. Professional judgment and skills. Thorough. Answered all my questions right away. Friendly. He enjoyed his work and is very nice to work with. All except the door itself and the opener are replaced. My garage door is working very well now! Thank you.

- Gwen Siu

Absolutely not happy - came out on time but did not make clear on phone that not only was there an installation fee but a service fee as well followed by hourly if went over. So felt it was unfair and really over 500 dollars for springs rollers and new key pad 25 min of work. Never again.

- K Mowry

After listening to your call, we agree that our customer service representative didn’t mention the labor charge. As a result we have refunded the labor fee and also re-enforced with our customer service staff the importance of being thorough in discussing our fee structure with prospective customers. We are sorry about the confusion.

I was very pleased with the services of Precision Garage Door. Their tech Paul trouble shooted my garage door problem easily and confidently. When asked he said he had 20 years’ experience, wow!

- Tanvir Rahman

mike excellent, aone knew exactly what to do.

- Charles Caruso

5 stars:mike was great! Really friendly, professional, and helpful. Help me get into my garage and walked me through how to get in if I got locked out again. I don’t have many friends with garages but I’d definitely recommend!

- John Hochberger

Mike took care of the squealing noise quickly and efficiently. He was very friendly and easy to talk to about the problem

- Warren Michaelsen

From the first call to the repair man, courteous, knowledgeable and very helpful. Thank you will use again. Lisa

- Lisa Capogreco

I had called two other local garage door repair companies, had to leave voicemails, and never got a return call. I then called Precision, and a real person answered the phone and had an experienced technician out to my home the next day. The technician Mike Thurber called ahead, arrived right on schedule, and quoted a fair price for the work. Within an hour Mike had the springs, pulleys and rollers on both doors fixed and replaced. Mike did a great job! I'm still waiting on the other companies to call me back. I highly recommend Precision.

- Ed O'Brien

Excellent service. Mike M. did a great job. Garage door on shed runs as if brand new.

- Eric in Marlborough

Quick and excellent service. Would recommend to others.

- Harold Campbell

five star rating, excellent, timely service

- Jan Racer

I would highly recommend Precision Garage Door. Mike T. did a great job and was very informative and polite. l would say that he is a great asset to this company. Five stars to him.

- Bonnie Sherlock

I felt cheated $735 for a broken spring cable and roller tech kept adding more parts as he went along I could have bought a new door tor less doing this to seniors is not good it should be reported to the state attorney general

- Martin Wahl

Professional, efficient and courteous.

- Michael Stephens

Mike the technician called me before he came to say that he would be early if that was alright. He arrived about 10 minutes later and immediately diagnosed the problem and told me what would be required to repair it. He was very personable and most respectful and I would be more than happy to call Precision again if there was a problem. He explained to me that the rollers needed replacement and he also lubricated the door. He did this very quickly and then showed me what he had done. The door is now extremely quiet and there is a definite difference in the performance of the door. Thank you so much.

- Ann Dufresne

This morning I received a call from Barry at 7:30 AM advising that he would be here at 8 Am and he arrived precisely on time. He repaired a broken cable and lubed all of the rollers and hinges. He noticed that the "lifter" had torn loose and was only attached to the plastic door and not to a bracket that had not been installed. He promptly took care of the problem. After Barry left I checked with a friend/neighbor/condo board of director and his garage door also did not have the bracket. This will be brought up at the next board meeting and I expect that you will be contacted to install the bracket on 114 more garage doors in the complex. I give Barry 5 stars - he was great! Clint Rand

- Clint Rand

This is the second time I've used Precision to have a garage door opener installed - I called them because the first experience was very good. Their booking/scheduling process is easy, their technician arrived on time, and the quote was accurate. Mike T was the technician on this last installation and he was awesome - very professional and explained everything perfectly. I would highly recommend this company.

- Greg Edson

I was very pleased with the great service provided by Precision. Chris was very professional and I was happy to get an appointment for the next day. Mike was very punctual and quickly diagnosed the 2 springs were needed for my garage door. He also showed me how to use the key in case of no power. Very helpful and knowledgeable! Highly recommended!

- Beth McNally

Service was performed professionally, with care, and quickly. The technician took the time to explain how I can best perform routine maintenance on the equipment. I am very happy with the service provided.

- Richard Leduc

Michael Thurber was an excellent technician. He arrived on time. He assessed the problem and also checked over the garage door system. He answered any questions I had. He was very thorough and very neat.He was also very courteous and friendly. Overall we were very satisfied with his visit.

- Leonard & phylis Brown

I rate Precision and Michael T a Five Star Review..

- Sylvia Ross

My serviceman, Mike, was very knowledgeable about his work. He told me at the beginning what was wrong and proceeded to fix it to my complete satisfaction. Mike was very pleasant.

- Phyllis Libby

The young lady who works in the office was such a pleasure to speak with. She was most patient and accommodating scheduling Barry to come out within the next hour. Thank you so much--Barry does great work and he immediately fixed the door--the previous person had made the wrong diagnosis and broke the light inside the door opener. Thank you again!!

- Claudia Mccarthy