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Precision Garage Door of New England
about Precision Garage Door
has received 12 reviews, averaging 3.00 Stars:
I found Precision on the web...called them and spoke to Cameron - super nice gentleman very polite and setup the appointment very quickly. Mike W showed up for the appt - actually early, unheard of in the service industry. He was extremely casual and informal with his approach..."F" this. "F" that...luckily my wife was not privy to this - she would have been taken aback (and I do believe Mike would have been more balanced in front of her). The reason for 3-star rating is the pricing - I had the wall control replaced which retails on the manufacturer site for $45.99 and on Amazon for $40.99 w/prime. I was charged $108.00 for it, $86 for installation, $165 for spray lubing all the 3 door and $105 for the service call. Luckily I had a coupon for the service call and saved that amount. Did not have the presence of mind to share the part pricing with Mike when he was at our home - I am sure he would have matched that price. My advice - please do your research before and during and share that with technician.
They were able to service my automatic garage doors. The technician was very nice, excellent interaction. He recommended greasing the door tracks and I agreed. An expensive little procedure at $55.00/per door and $85.00 labor. It took all of ten minutes. Buyer beware.
- Hilda Spates
Arrived on time.Did a good job.Cleaned up after the job was done. After he left the door opened by itself.I called the company. He came back and made an adjustment.Have to wait a couple of months to see if this opener is reliable.I see you have miitary discounts.I was never asked and never received one.Also being 80,never asked or received senior discount.Also just saw a $50.00 coupon with the opener I had installed.Never asked.How do I used that.
- Frank Ciaburri
In order to be fair I will score based on each aspect of my experience. I called precision because my web search found them first with advertised same day service. Prompt service grade 1.. I was told two day wait. Actual service performed by the technician was pleasant and efficient. Grade 5. Cost was very high.the repair was simple, replace cables $198.. Grade 1
- Peter Reiser
We are sorry that we didn't live up to your expectations. We did listen to the phone call... we offered you earlier appointments they simply didn't fit with your schedule. As a result I'm not sure its fair to grade us on a two day wait! As indicated by your safety survey report indicates, there was a lot of issues with your door. The cables were broken (which we replaced), but we did have to spend time adjusting other parts to make sure the door would work properly. We still recommend you address the issues we suggested -- even if you go to another garage door company. If not you are going to have serious issues with your door in a couple years. Again we apologize that we were unable to provide you the level of service you expected.
Need to separate out the services performed and the cost. Five Stars: Thought Jason Padrick was great, thought the sevices performed were great, and the garage door is running smooth again. Two star: I thought $599 PLUS THE $79 service fee was WAY too much for the services performed plus the new hardware. I have the springs, cables, and pulleys replaced. That's it. Bottom line: I thought Jason did a great job. I think the services are WAY overpriced.
- Phillip Carter
Thank you for your comments. Our prices reflect the quality of our parts. Your repair did include replacement of all the parts of your counter balance system and came with a 7 year warranty. Our competitors typically only give a 1 year warranty with the purchase of a new door and a 90-day warranty with repairs. Also, we did give you an option for fewer parts at a substantially reduced cost and a more limited warranty.
This was advertized as a tuneup with nylon rollers installed. I was hoping to make them open and close a little quieter. One did work better, the second door is still very noisy. The technician explained to my wife that this was because the door had been backed into. Live and learn. the service performed category below did not list tuneup.
- Lawrence Griffin
Thank you very much for your comments. Although we try to make existing doors as quiet as possible. Sometimes, however, the doors need more than a new set of rollers... sometimes they need to be replaced. It appears that your doors needed additional work, which we did recommend. Please call us and we would be happy to perform the work we recommended and help you eliminate the noise!
Evidently there was some confusion on who is who. Beverly Char is the condo owner and I am her contractor. I would have preferred to have passed the pricing on to her myself but that is fine. Our relationship is such that I will just bill her separately for my time. Looking forward to working with you. Ron Lebel
- Beverly Char
We apologize for any confusion and for the extra step you need to take regarding your client. I hope your customer is happy with the door.
Tech didn't have wires attached on electric eye. Probably why electric eyes would not light.
- Elliott Yama
Our best guess is that the wires were not correctly installed. The opener worked when we left, but obviously we hadn't done the original job properly. We apologize for any inconvenience and are obviously happy to come out and provide warranty work (free of charge). Again we are sorry our first attempt to fix your opener wasn't as promised.
I had one side of my spring/cable broken. The smallest estimate was $379 and the largest was $699. I could not afford these repairs at this time but just wanted everyone to know what type of money you are looking at to do these repairs. They had to charge me $79 to come out to my house which is refundable if I go ahead with the work in the future (not sure how long future is). The Technician was very professional. I really had no idea how expensive these garage doors are to repair and therefore my post.
- John Rizoli
To be fair, there was a lot was wrong with Mr. Rizoli's door. The $379 price included the $79 service fee, springs, new safety cables, and new lift cables. Also the $699 option rebuilt his whole door and came with a 7 year warranty. Our competitors typically only give a 1 year warranty on their parts and labor when they install a new door. Thank you Mr. Rizoli for calling us back and going with the first option. We appreciate your business and your recognizing that we do provide a great deal of value.
WANT PARTIAL REFUND CRAFTSMAN PRO GARAGE DOOR OPENER SYSTEM Our most reliable garage door opener is now on sale for $399 INSTALLED AND WARRANTIED! 1/2 Horsepower Chain Drive System comes complete with two remotes, wall control system & Security+ illuminated keypad; Also includes Safety-Reverse photo eye sensors (Reversing Mechanism) and a 10 Year Limited Motor Warranty. Limited Time Offer. Call (617)942-2408 for details. Call for details. Offer/service not available in all areas. Not valid with other coupons or offers. Void where prohibited. Other restrictions apply. Offer expires 2/28/2013 cALLING LAWYER AND BBB
- Thomas Dexter
We provided you with a very good price for the opener we installed. It is a much better quality opener than the Craftman -- which is a consumer model.
Matt was great, fixed the issues within 20 minutes. The reason for a 3 star and not a 5 is that i was very surprised at how expensive the service was. In the future I'll have to shop pricing more carefully.
- Frank Massauro
Thank you for your comments. We do provide the best quality parts on the market and, as a result, provide the longest warranty. Without a doubt you can find cheaper springs at the major home improvement stores. They, however, come with a 90-day warranty instead of our typical one to two years.
Scott was an hour late -- he did call you warn me, but I had arranged my day around the scheduled appointment. He did explain my options and fixed my opener. I was a bit frustrated that the part was special order and that we had to set up another appointment.
- Jennifer F