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Precision Garage Door of New England
about Precision Garage Door
has received 61 reviews, averaging 4.05 Stars:
Generally very happy - very professional, quality work. They communicated well as we approached the visit date, and on the visit day. The technician actually arrived early, and was done quickly. But, it took a while to get an appointment, and the cost seemed high for the work done.
- Phil DiBello
Very good service. Showed up on time diagnosed the problem and had the necessary parts on hand to repair. The only thing keeping it from 5 stars is it was very expensive!!!
- Neil M
Everything went smoothly and quickly when tech got to my house. That was an hour and a half after time slot but I do understand that with this type of work you can get backed up in a hurry. He was very quick and efficient when he was here so I’m sure the previous job just ran long. Mr. Rice was Very Friendly and helpful.
- Stephen G
Very professional. Pleased with results Thanks Mike
- Nancy Tariot
Called Precision for a broken door cable I was surprised at their quick response of their technician. Called on Monday and the service was scheduled for Tuesday afternoon. I opted for the complete "rebuild" service which was was a change out of Cables, Rollers, Springs, etc. I was a bit taken back by the price I thought 699.00 was a bit high but hey what isn't expensive these days? I will say my door is operating smoothly and much quieter now!
Good job and done in good time.
- Richard Burnap
We are most appreciative to our friend who recommended Precision Garage Door to us. The job was presented in detail before any work was done and then executed on an efficient manner. Mike was very courteous and patient at all times and even went through common troubleshooting situations. Our only issue was the high cost which we had not anticipated. Overall though we are very pleased.
- Paul F.
Good service at a reasonable price. I was also given some useful tips on maintenance.
- Edward Graham-Brown
The web site estimator did not work. After filling out all required information, when I pressed the submit button, the message that was displayed was, “Oops something went wrong” Due to that, my quote was delayed by a few weeks. The web site did contain good information.
- John Moldenhauer
The technician was professional and knew his job very well. The end work was excellent. I want to comment about the apponitment. Even when he was late, happens. But I would like the heads up to organize my time accordinly.
- Betina Bucciarelli
Just had a weatherstrip replaced on one of my doors. (only lasted 7 years). Although I found the cost to be a bit expensive, the technician was fantastic. He greeted me very professionally was all smiles and did a great job. Mike Maghakian did a great job and was super easy going. Very satisfied with the service he provided.
- Keith Bengtson
Jake arrived and was friendly and polite. He fixed my garage door problem and the door has never worked better. When the time comes for a new door I will definitely call Precision
The service provided by the technician, Fran Garvey, was excellent. He was on-time, diagnosed the repairs needed and gave me an estimate on-the-spot. Fran replaced spring, rollers, and cables. All parts were available on the truck, so Fran immediately set to work and the whole repair/replacement was completed in two hours. I would give the repair call 5 Stars. He was terrific! The reason for the 4 Star rating had nothing to do with the actual repairs or the technician. The original day and time set by Precision Door for the repairs was Saturday morning with a window of 8:00 - 10:00 AM. I received a call at 8:30 AM informing that there was a problem with the vehicle and it would be necessary to reschedule for another day. The second appointment was scheduled for Tuesday from 12:00 - 2:00 PM. Neighbors in the Condo Community have suggested that the a price seemed quite high as well.
- Stephen Frazel
The customer service representative and installing technitians are very good: professional, efficient and friendly. However, the door manufacturer seemed to be a problem. I accidentally hit my garage door and ordered a same size new one in early Sept,2018. The first door came in Nov with wrong size. Then I waited for another 30days and were told the second door came with the wrong window glass. I had to wait for another 30days before I finally got my right door installed. It's difficult to understand how the manufacturer could made it wrong twice since this was just a repeat order.
- Holly Peng
Mike was the representative that arrived at my home in a very timely manner. He was polite and eager to please. My only criticsm I have is the $105.00 service charge. All Mike had to do w as reprogram the opener. Took a couple of minutes.
- Geri Noonan
The technician was excellent and did a great job. My only problem was it took over a month for my door to come in and set up my appointment for installation.
- Tom Blaisdell
Fast service. Called at 9:00 AM and door was repaired by 1:30 PM. If you are looking for cheap price do not call precision, they are on the expensive side. If you are looking for fast quality service this is the company to call. Repair person was friendly and attentive. Will use their services in the future.
- Marcos Rivera
Very professional service and high quality. Was very prompt and courteous. Highly recommend for garage door rebuilds.
- Earl T
Service was prompt and on time. Barry was courteous and made several recommendations.
- Gerald Guilfoy
I was very happy with the service from precision door. I called on a Tuesday eve. & was able to get appt. the very next day. Barry was very professional & did a great job. I would happily recommend percision overhead door service. Jean D.
- Jean Dyment
Very nice yong man who explained everything quite well. Very courteous and pleasant. I will give a 5 after I am sure it works for a week.
- Mary ellen Mccarthy
I am thrilled with the service I received from Precision Door. On November 22nd, our automatic garage door that was original with the condo (built in 1996) died. We called Precision (and a few other places) and they were the only ones who could come out the Tuesday after Thanksgiving. The door itself came in three weeks later, and installation was scheduled for January 4th. If you're from New England, you know that we just had a enormous nor'easter that was projected to drop 12"-16" on us starting the morning of January 4th. We were told it was up to our technician if he feels comfortable or not coming to install in the morning with bad weather. Our tech, Rob, showed up at 6:45am so he could have enough time to get the door installed before the storm intensified. He finished installation around 9:00am when we already had a few inches on the ground. I am so very thankful to Rob for doing this and truly going above and beyond. If he couldn't, Precision was going to push installation out another week, but we were lucky enough to have a phenomenal technician assigned to our case. Thank you Rob!!! Gave 4 starts instead of 5 because it did take a month and a half to get the new door which seemed like a long time. There were certainly ways they could've expedited, but chose not too. (for example, they wait 2ish weeks for the door to come in, THEN they schedule the installation. They should schedule installation when they order the door, in my opinion).
- Christine Tardif
Didn't call giving arrival time until one hour late. I was already looking for another repair company. After the call I was completely satisfied.
- James Sweeney
I was extremely satisfied with the response time and the efficient technician We were quite surprised at the best fix of the problem suggested by tech would (cost more than the door itself) We replaced cables and were satisfied.We now have a new garage door company PRECISION
- Richard Crosby
I was very happy that Precision Garage Doors was able to come out the day after I called and were there ahead of schedule. You know exactly which mechanic is coming as they give you his name and picture ahead of time. The repair (broken spring on an old garage door) went very quicky and lifts more smoothly than before the spring broke. My only reason for not giving 5 stars is that I think the price was fairly high. About $500 total, mostly for parts. Sears might have been cheaper, but they couldn't come for about a week. So the speedy service was appreciated.
- Jeanne Hathaway
Quality work and am very satisfied with the doors. Only complaint was that the fitting for the doors was originally measured in correctly causing a delay in installation and required an adjustment of our schedule to accommodate the revisit.
- Charles Cook
Good solid service and the tech was very professional. They came on time and finished sooner than expected. The one thing is they are not cheap! And the estimate the tech gave me was off from the final price by about 200 dollars
- Chris Droste
We love our new garage doors from Precision Door. The installer, Justin, was professional, friendly and meticulous. Really appreciated the fact that he cleaned up before he left. Also had them custom paint the doors to match our trim color. Tom promptly came right out after install and touched up nicks that occurred during transporting the doors to our house. When we called to arrange an appointment for an estimate, they were responsive, professional and on time. The only minor issue was that after the doors were ordered there were a couple of times it was hard to reach a live person and when we left messages (by email and voice) they weren't returned. But overall, very happy with the quality and timeliness of the product and installation.
- K. G.
Thanks for your review. We're happy that you "love your new garage doors." I am disappointed that we did not live up to our customer service promise. We are reviewing our process to see how we can improve.
Needham Heights, MA
so far, so good. It is too soon for me to give a review as I want to use it for a period of time to get used to it. I am sure it will be just fine.
- Marilyn Weiner
Service by Ron was excellent. Quick, thorough with good attitude. Quickly identified the probelm, offered options. I selected the repair package and work was done quickly and well. Very satisfied. Paul
- Paul Auxila