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about Precision Garage Door in:
Ipswich, MAPrecision Garage Door of New England
has received 9 reviews, averaging 4.56 Stars:
Justin was a friendly competent technician. Very helpful and efficient. THis was one of the best services rendered in what I have experienced in this bad service environment.
- Danny Flynn
So the repair technician just this minute left and I'll be honest I'm a little surprised. I was quoted $599 for a five year warranty and $799 for a seven year warranty. When I said I'd take the five year the price was re-quoted as $699. I thought it was for the entire job but it was per door, I had two repaired. Anyway the guy was here for less than an hour, maybe 50 minutes. He replaced the springs, some cables and the pulleys from what I can see. He also replace one keypad with an new remote. Total cost was $1633. For less than an hour's work and the materials he replaced it seems extremely expensive. I'm not sure if the cost is really for the warranty but $1600 for fifty minutes of work and a couple components is perhaps the most overpriced transaction I've witnessed in a very very long time.
- John Hubbard
We are sorry that you did not have the experience you expected. As we stated on the phone our parts are superior to those found online, big box stores or those carried by our competitors. That's why we can offer warranties of 5 to 7 years on repairs. Other garage door companies offer 90day or 1-year max on repairs and 1 to 2 years on new doors. We're deeply sorry for any confusion on the price. We're confident that in 5 years you will be happy with the quiet functioning of your garage door and will have peace of mind knowing that should something go wrong we'll pick-up the phone and repair/replace any defective part for free.
I will give you a 0 if I could. You charge me $105 to tell me exactly what I knew and the spring is broken. Then you tell me it so $600 to $700 for unnecessary work. The spring on the other side was replace two years ago for less than $200 and the best you can do is $400. All the additional parts and repairs were not needed. You are a disgrace to the service industry. The $105 was theft.
- Bill Siegel
5 stars! Courteous, quick service. Zero complaints. Highly recommend.
- Kim Burnham
Mike was really good - efficient, friendly, knowledgeable. Showed me how it all ran at the end and was patient with my questions. The space for putting the motor in was very tight with light fixtures and racks, and he maneuvered around them with ease, in one area with less than one inch to spare. Very impressed.
- Sook Woo
This was my first time using your service. Barry was on time, actually early, professional & did the repair quickly. Thank you.
- Sheila O'toole
Nice job and looks good.
- Stanley Trocki
Great service. Came the same day that I called and Barry had the door fixed in no time at all. He was courteous and professional. I was very pleased. He even arrived earlier, after calling, than the scheduled time. Even scheduling the appointment was a good experience. These folks know how to run a service business and it’s clear that they are committed to ensuring a good experience for their customers. I would not hesitate to call them again, when needed.
- Frederick Coleman
Had great service. Went above and beyond.
- Don Fleming