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Paul Osborne
Average: 4.88 stars
Paul Osborne's Bio:
Paul has over 20 years experience in the garage door industry. He lives in the greater Boston Metro area and enjoys fishing on his boat, and watching the Bruins and Patriots. He loves bringing his German Shepherd, Rainer with him on his calls so get your milk bones ready!
Wayland, MA
Ashland, MA
Thank you so much for the amazing customer service and expertise. This is my first time using this company and to realize on a cold Friday afternoon that I could not close my garage door, make a call and it's fixed!!! The person that I spoke to was able to rearrange things to get someone there within 2 hours and the rep that came to my home, Paul, was incredible. I could not be happier with the company!!
- Joanne Brody
Worcester, MA
I was charged over the 104.00 I was told for the service call. There were not parts required except to replace a lightbulb and it was my light bulb. Can you also explain to me why your service people don't carry batteries for remote garage door openers or key padswhen that maybe the problem? Not happy with the service quality and cost when your service person was only here for 10-15 minutes.
- Holly Lafrance
I am very sorry that you didn't have the experience you expected. As explained on the call when you booked your appointment, we do charge a service call to come out to your home. We have tried to carry light bulbs in our vans in the past. However, the fact that the guys drive work vans filled with parts the light bulbs never lasted -- the filaments kept breaking do to the bumpy ride. I guess this is why you don't buy lamps with light bulbs. Again, we are sorry you didn't have the experience you expected.
Marlborough, MA
Paul did a fantastic job. He explained everything before he started, answered all my questions, and cleaned up afterwards. I would strongly recommend Precision Garage Door Service to others, and Paul in particular. Sorry, I didn't have any Milk Bones for Rainer....
- Carol Mccoin
Product:
Lexington, MA
Have had Precision Door service for years. Prompt and excellent service today. Paul was quick with the diagnosis and subsequent repair, also appreciated his humor.
- Javed Baqai
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Technician was superb. Super friendly, super competent, did a fantastic job.
- James K
Product:
Hudson, MA
This is the second time we have used Precision for repairing our garage door. Both times Paul Osbourne has been our service tech. We have been very pleased with the service. Arrived when they said he would, and fixed the problem in less then an hour. Highly recommend this company.
- Sandy Gilchrist
Millis, MA
Paul came to our house to look at our garage door that was not working. He came on time. he was professional and had the new lift master installed in no time. Gave us our quote up front and did the install right away and cleaned up. I would highly recommend you company to anyone. I would give Paul and the company a 5 star rating. Thank You very much for the fabulous service.
- Cathy and James McKay
Product:
Marlborough, MA
Great Service! Our technician, Paul, was friendly and knowledgeable! Wouldn't hesitate to call you again or recommend you to others!
- Sue Gordon
Natick, MA
Quick service , early arrival, very professional and kind!
- Mark Horsch
Sudbury, MA
I was so pleased with the whole procedure with Precision. I got the same very nice technician (Paul) both times. He called to let me know he was on his way both times. He explained what was wrong and showed me options for what I could replace. When he came out again to do the work (just 1 business day later) he made sure I was satisfied and knew how to use my new equipment before I left. I would highly recommend the company.
- Kendra Stowell
Product:
Westborough, MA
The technician from Precision, Paul Osborne, was efficient and thorough. He took the time to explain all of the changes he was making and how everything operates.
- Debra Williams
Product:
Southborough, MA
Paul arrived on time. He identified the problem and fixed it professionally. We are satisfied. I would recommend him.
- Ming Chang
Product:
Bolton, MA
Paul was great - he called and said he'd show up right on time at the early end of the appointment window. The service was quick and accurate - he showed why parts needed to be replaced and what the effects would be from not replacing them. We are very satisfied with his service!
- Richard Goyette
Marlborough, MA
Paul and Rainer were absolutely awesome! Thank you so much for a great and smooth garage door opener installation. Take care of Rainer! What a prince!
- Sammy Mercier
Product:
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Tech Paul came in, did a very good job and fixed the issue. Well done.
- Min Zhang
Shrewsbury, MA
Thank you for sending Paul out to repair my garage door opener on the same day I called. He was courteous and did great work. I will call Precision for future needs!
- Jane Graham
Product:
Boxborough, MA
From start to finish my experience with Precision was great. The receptionist was warm and inviting as well as clear in her questions and comments. Paul came out during my time slot having called to let me know exactly when he would be there. He assessed the situation quickly and reassured me that he could take care of it right then. He did. The call took about 1/2 hour and I would gladly use the company in the future.
- Michelle Dubois
Marlborough, MA
Couldn't close garage door with automatic door opener because door was binding when being lowered. The automatic opener thought there was an obstruction and would open it again. Paul Osborne quickly diagnosed the problem as worn out parts (rollers, pulleys, cables and springs). He performed a safety inspection of the automatic opener and found it to be in good working order. Paul then provided and cost to perform the repair which I needed to approve before he would begin. Paul arrived on time, was polite and worked quickly and efficiently. Upon completion of the repair he reviewed the work he had completed and made sure I was satisfied. Should the need arise would not hesitate to do business again with Precision and Paul.
- Craig Haritos
Product:
Sherborn, MA
I highly recommend Door Systems. --Robert G. Ambos
- Robert Ambos
Marlborough, MA
We had Paul very nice, he explained everything to us. We will be calling back for more work done. We give them 5 stars plus.
- Ann Leone
Walpole, MA
Hi Walt, I had Paul come to service my garage door on 8/24/18 that your company installed on 9/2015. My request for the service call was to fix the noise when the door opens. Paul could not fix the problem and now the noise is going up and down. When the door is unhooked the garage door open and closing is quiet. The second garage door that you installed at the same time is quiet all the time. Paul was polite and listened to my problem and I enjoyed working with him but the noise still is there and I am not happy with the results which I had to pay for. I look forward to your feed back about my garage door problem. Thanks.
- Patrick Jordan
Quincy, MA
technician was excellent. arrived on time, completed job promply, gave me optons on repair and recommendations on course of action.would definatly use your service again. completely satisfied!
- Arthur Ralph
Waban, MA
Paul was excellent. He called to let me know when he would arrive and did the work quickly.
- Lisa Elkind
Product:
Hudson, MA
Technician Arrived on time and spent time explaining a number of items as this was the first time I had ordered a garage door. We discussed options, styles and colors which I really appreciated. To top it all off, I was provided a discount for my military service! I highly recommend them.
- Tom Desmond
Product:
Concord, MA
Paul was great in servicing our garage door. He called in advance of arriving, arrived on time, diagnosed the problem accurately and fixed the door. Very satisfied. (Like his dog too!)
- Michael Jeans
Boxborough, MA
The tech was very helpful & informative. Explained in detail the work needed and why it should be done.
- John Cintolo
Holliston, MA
It was a pleasure buying from Precision. Everyone was professional, friendly and caring. Excellent installation! Makes me wish I had a two car garage so I could buy another one. No kidding, they are a great group. I could not be happier!
- Tony Varone
Product:
Hudson, MA
Was very pleased with the service we received. Paul came before scheduled time. Acessed and fixed the problem in 1/2 hour. Will highly recommend this company. Thank you.
- Sandy Gilchrist
Concord, MA
Paul came out and promptly tackled my remote issue. He was very courteous and professional. I enjoyed his dog as well.
- June Diffenbach
(617) 459-4147
(617) 459-4147(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(781) 304-4933
(781) 304-4933(978) 357-8486
(978) 357-8486(781) 519-4491
(781) 519-4491License
MA License# 176747
Great job by Paul repairing my garage door. He was prompt and efficient. Super professional. Fantastic job!
- Clayton Jones