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about Precision Garage Door in:
Metrowest Area, MA
Precision Garage Door of New Englandhas received 784 reviews, averaging 4.91 Stars:
Bedford, MA
Newton, MA
I called at 7 AM on a Saturday morning asking for emergency help as my garage door broken in the closed position late Friday night, and I had movers coming to pick up furniture that was stored at the garage level on Monday. There is no other door to exit the garage other than the full garage door. This move had been set up months in advance and I asked for an appointment as soon as possible. When I was offered an appointment on Tuesday, I told the operator about the issue and she then came back with the offer of a Monday appointment between 12 and 2. I took it, figuring that if the door could be fixed, with the movers coming late Monday it might work out. On Monday, no one showed up and we did not get the call telling us when the person would show up, so we called in at 12:30 for an ETA and were told the repairman would call us. No one called back, despite out calling a couple of times and finally at 5:05 PM we got a call saying that no one was coming and they would give us an appointment the following Friday. We called back and just got the answering service people who told us to call on Tuesday morning. Of course, the move was totally screwed up by then. On Tuesday morning we called the office and were told that a repairman was coming between 12 and 2. This was the original appointment that I was offered the previous Saturday morning. When the repairman came, he said that he never had any appointment for us on Monday and that we were always scheduled for Tuesday. Someone in your organization was out and out lying to us. I can only assume that on Saturday, your organization feared that if you did not say someone would be there on Monday, I would call someone else, so you just lied to me about coming on Monday, when you never had any intent to have anyone show up on Monday. All your advertisements talk about same day service, etc. but you just did not come through for us. We had to delay the move and the next date we got was the end of August which is very disappointing. At least the repairman who showed up on Tuesday solved the problem and did a nice job. That is the only reason that I am not giving this a 1 star rating.
- Vicki & Marshall Isman
Product:
Waltham, MA
I was initially impressed that the company sent me photos of the workmen who might come, saying "Don't invite strangers into your home.". The people who have come to service my garage door have been polite, efficient, professional, and really knew how to diagnose a problem. Both (two years apart) have worked quickly to make the door work better, besides getting rid of the problem that I called about.
- Sandra Anagnostakis
Lexington, MA
Paul did an excellent job. He came here on time, and finished efficiently. I needed new springs, new rollers, etc. My garage door operates smoothly now.
- Joseph Callerame
Product:
Bedford, MA
Service and technicians were excellent. Five stars. Randy Easton
- Randy Easton
Ayer, MA
great job repairing garage door opener.
- Edmond Hebert
Marlborough, MA
Again great service!! My condo was hit by lightning and knocked out my garage door opener. Not going to lie hated to have to repay for something just replaced in December but had to be done and I am always satisfied with your service!!! Paul provides the knowledge and is professional and personable.
- Ellen Demers
Product:
Bellingham, MA
The Service Repair person (Paul) was excellent, quick and very efficient. The Service Call charge (in my estimation) was excessive for what was completed.
- Ron Martel
Product:
Walpole, MA
Michael was very friendly and was very knowledgeable. He was very polite and no mess was left behind. I would highly recommend him.
- Harriet and Lewis Stoller
Wayland, MA
As an emergency service provider my staff clearly understands service. When one of our doors was damaged the crew from Precision was on site the day and time they said they would be, made the needed repairs in a quick neat manner. After the repairs were made they took the time to go thru the door and opener and made suggestions on how to prevent further damage. A second appointment was made with in a couple of weeks ( once the needed parts arrived) and they once again showed up on time and competed the work as promised and for the quoted price. We will be calling them again to schedule a visit to look at the remainder of our 5 large glass doors and to look at our other building with 3 doors. THANKS !!!
- David Houghton
Waltham, MA
My garage door was broken. I called Precision and Mike came the same day.. he did a fantastic job replacing the parts that ailed the garage! I highly recommend Precision and Mike for garage needs!
- Gail Pressberg
Natick, MA
Today Paul serviced by garage door. He called before he arrived to give me his ETA. He was very good at diagnosing and fixing the problem. He gave me three different options of service, and he told me I didn't need to replace the motor. He completed the job quickly, and cleaned up after. I am so pleased I called Precision Door Service. I had been putting this off for weeks. I will not hesitate to recommend them to others.
- Linda Caplan
Product:
Franklin, MA
I was very pleased with the service provided. Mike arrived on time, explained the issue with the door and the repair options. I selected the rebuild package and the job was done neatly and in about an hour.
- Tom Seery
Product:
Stow, MA
Excellent professional service. Thanks.
- HQ
Product:
Watertown, MA
Paul Osborne was the service technician who repaired our door. He called promptly at 9:00 AM to let us know he would arrive 30minutes later. He was right on time and very professional. Paul worked quickly and efficiently to identify the issue and repair the door. I would recommend Precision Door Services to anyone who is looking for prompt, professional services.
- Wendi Mendoza
Concord, MA
Paul called to say he was running ahead of schedule and arrived a few minutes later. He was courteous, professional, and knowledgable. After some discussion about the state of our doors and the need for replacements in the near future, he replaced the broken springs on one door and did some maintenance on the other two doors. I anticipate that we will be calling on Paul to make the replacements before the summer is out. 5 Stars.
- Rob Mitchell
Wellesley, MA
I found Precision on the web...called them and spoke to Cameron - super nice gentleman very polite and setup the appointment very quickly. Mike W showed up for the appt - actually early, unheard of in the service industry. He was extremely casual and informal with his approach..."F" this. "F" that...luckily my wife was not privy to this - she would have been taken aback (and I do believe Mike would have been more balanced in front of her). The reason for 3-star rating is the pricing - I had the wall control replaced which retails on the manufacturer site for $45.99 and on Amazon for $40.99 w/prime. I was charged $108.00 for it, $86 for installation, $165 for spray lubing all the 3 door and $105 for the service call. Luckily I had a coupon for the service call and saved that amount. Did not have the presence of mind to share the part pricing with Mike when he was at our home - I am sure he would have matched that price. My advice - please do your research before and during and share that with technician.
- Vic
Product:
Natick, MA
I am really happy with the service I received. One of my garage doors had a broken spring, that combined with 30 year old parts warranted some professional help. Paul from Precision was punctual and did a great job walking me through my options. He was able to complete all the work in a reasonable amount of time and everything was cleaned up afterwards. All around a great interaction, and I wouldn't hesitate to use them again in the future.
- Arthur Lagrone
Product:
Marlborough, MA
Paul could not have been more professional. He explained the repair as well as options and explained how we could upgrade our doors in the future. I am giving Precision Overhead Garage Door Service five stars. They are well deserved.
- Ted Sullivan
Product:
Weston, MA
Barry from Precision Door was extremely professional, efficient and friendly in attending to our garage door repair. I would not hesitate to recommend Precision for any garage door needs. Thank you.
- Robin Rosencranz
Natick, MA
Chose Precision off internet because it was local. Making a same day appointment was simple and the technician arrived when scheduled. The replacement spring was stocked in the van and the repair was completed efficiently. The technician was courteous and friendly. Very satisfied with service. Do not forget to use the on line coupons.
- James Cormier
Product:
Natick, MA
5 stars. Jacob was wonderful. Punctual, knowledgeable and personable. Thanks for the estimate.
- Robin Wood
Acton, MA
Extremely dependable and trustworthy ! Paul fixed the garage door within minutes and found us the most efficient garage opener at a great price. He installed the opener as well as all the amazing features in an hour.
- Sarmila
Product:
Boxborough, MA
We were promised some touch up paint where the door were rubbing against the frame, it never arrived
- Martha Lang
Acton, MA
I would give Precision a five star rating!! Very professional. Great prices! thank you so much!!
- Susan Lea
Wellesley, MA
Mike was excellent. He was very pleasant to have working in the house. He replaced the motor. The current door is 14 years old, so we will be replacing the door as well.
- Alyssa Smart
Product:
Hudson, MA
Two time return customer. Another great job by Paul Osborne & associate--earlier than scheduled arrival time (preceded by a phone call), three quotes/options provided on the spot, fast and efficient install, and consistent service. Thanks again!
- J. Perez
Product:
Dover, MA
Mike Maghakian was excellent! Very professional.
- Norma Sullivan
Product:
Acton, MA
You took a 50% deposit of $1,500 and then called and cancelled the appointment. I was told you would call back with a new date and I've heard nothing and left another message. I am unhappy and the person I spoke to, tom, was rude. I want my money back or an actual call back with a date of when this will be completed. It has been 6 weeks
- Emily Cooper
Needham, MA
Thank You! Mike came quickly and the repair work was done expertly.
- Steve Currier
Product:
(617) 459-4147
(617) 459-4147(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(781) 304-4933
(781) 304-4933(978) 357-8486
(978) 357-8486(781) 519-4491
(781) 519-4491License
MA License# 176747
Last year I had a garage door opener installed. This year it stopped working due to a manufacturing defect. Precision door came out and identified the issue and covered it fully under warranty. Very impressed with their service and attitude. I HIGHLY recommend them to everyone.
- Allan Coady