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about Precision Garage Door in:
Worcester Area, MAPrecision Garage Door of New England
has received 109 reviews, averaging 4.86 Stars:
Rob was my technician and I have never seen a guy that was so well organized and neat in his work. He cleaned up as he went along and when he was totally done install the doors and openers all he had to clean up was his tools. I still need the decorative window trim for one garage door which did not arrive with the door. Rob assured me that as soon as it came into the shop he would bring it out and install it. If the doors last as long as the service was good, I will have many years of good use. Thank you Rob and Precision !!
- Jean Huckestein
Fast and honest. Was extremely helpful and explained all issues to make informed decision.
- Danielle Donnellan
Paul did a excellent job
- Michael Rackett
Paul was fantastic. He was so helpful to me as I knew very little about garage doors!! NOT only did he give me great advice on ordering my new door but he and his trainee Jacob did a temporary fix of my current broken door which was not an easy fix!! Thank you !! Paul also didn't pressure me at all. I'm so pleased with my experience and look forward to getting my new garage door!! Thanks again!! Donna Lewis
- Donna Lewis
- Larry Ngo
I was charged over the 104.00 I was told for the service call. There were not parts required except to replace a lightbulb and it was my light bulb. Can you also explain to me why your service people don't carry batteries for remote garage door openers or key padswhen that maybe the problem? Not happy with the service quality and cost when your service person was only here for 10-15 minutes.
- Holly Lafrance
I am very sorry that you didn't have the experience you expected. As explained on the call when you booked your appointment, we do charge a service call to come out to your home. We have tried to carry light bulbs in our vans in the past. However, the fact that the guys drive work vans filled with parts the light bulbs never lasted -- the filaments kept breaking do to the bumpy ride. I guess this is why you don't buy lamps with light bulbs. Again, we are sorry you didn't have the experience you expected.
Paul was awesome! He figured out the problem right away and got to work. Replaced what needed and educated us on everything we needed to know. I would recommend Paul and the Precision Door guys to anyone.
- Andrew Creen
Thank you for sending Paul out to repair my garage door opener on the same day I called. He was courteous and did great work. I will call Precision for future needs!
- Jane Graham
Everything was great, the tech and the door. Thanks
- Ron Searles
I paid $3000 for 3 doors and 3 openers. 18 months later I was charged $135 for a 10 minute service call to align the sensors. They could have told me to try the sensor alignment when I called any of the 3 times I spoke with them. The service itself was excellent but it took 10 minutes.
- Joe Brenstrom
I called these folks to get a spring replaced on my garage door. I tried to get a price when I called and it sounded like a couple of hundred dollars, or there about. When he came he tried to sell me a door rebuild at 695 a door. When I said how much to just replace the spring he quoted me 395 dollars. I turned him down and paid the 105 service call fee. I then did the repair myself. Total cost 29.95 and 1/2 an hour of labor. I was prepared to pay 200ish for the repair....but really.... I will Never call these people again and I will encourage other people to avoid them.
We are very sorry you didn’t have the kind of experience we strive to provide. Like many locally owned reputable small home services businesses we differentiate ourselves by the level of customer service we provide. We partly do this by sourcing the best parts (longer lasting and much better quality than what is sold at Lowe’s or Home Depot) and by standing behind them and our service with a fantastic warranty. In your specific case, we offered a 1-year warranty for parts and labor, as well as, for the service fee. This means that if the springs were defective and/or discontinued providing the force to open your door within 1-year of installation we would replace them for free (no charge for parts, no labor charge and no service or site visit fee). We are very comfortable that the overwhelming majority of our customers appreciate our level of customer service, our parts and warranty, and the satisfaction of dealing with a company that will stand behind their work. We will never be able to compete with the price of cheap parts from the big box stores, but they do not provide the service and/or customer service that we do.
I just paid $105 for nothing. I had called earlier in the week to request repair for a garage door lock, and was quoted a price over the phone of $125, including the $105 service fee for the visit, and the parts. When the tech arrived (promptly, and he was very pleasant), he told me he didn’t have the parts he needed, and the quote HE gave me was for over $350! With such a discrepancy, and the fact that I’d have to wait for another appointment to get the work done, I declined the service, but had to pay the fee anyway. Very poor way to do business, and I’ve requested a refund, but don’t think I’ll ever see that money again. Thanks for nothing.
- Brian Bercier
Excellent friendly service from star to finish. Fast and affordable. Thank you very much!
- Kevin Brenner
Very happy with Precision from the first salesman, Paul, to the installer whose name I can’t renember(sorry) . Both employees were polite and professional. They called when they were on their way and arrived promptly when they were expected. I would recommend Precision garage door! My new door operates smoothly and looks great! Thanks
- Kathy Smith
Job was done right and on time. Highly recommend -
- Eben Sheldon
Paul was honest.. direct, efficient and very professional.
- Robert Martin
You did a great job, thank you.
- Robin Mckenney
Great job and very professional from our first phone call to the installer leaving our driveway after doing the dual install. Highly recommend this company.
- Jim and ellen Anderson
Service Tech, Paul, not only showed up well within the appointment timeframe, but actually called ahead when he was able to provide an exact arrival time. This is a rare and much appreciated additional service. Paul was friendly and explained everything he was doing along with helpful hints for routine service I can provide on my own. I highly recommend Precision and will continue to use them as my primary source of garage door / opener service and replacement.
- Greg Shannon
Prompt, professional service. Work was done quickly. Paul explained my options, but never felt pressured to do more. Great experience.
- Jeff Gull
When my garage was damaged, I went on line and found Precision. I chatted virtually the same evening and was able to get an estimate the next day. It was very reasonable so I will be moving forward with the installation of a new door by Precision.
- Donna Jarrell
Excellent service and very knowledgeable. This is our second time with Precision and we would definitely use them again.
- Jonathan Blumen
This is the third time we have used Precision Door since 2011. Every time we received prompt and courteous service. I am very happy with them and will continue to call them whenever I need garage door service.
- Judith Labrecque
They were near me and had a good rating. I was really impressed with the timeliness and the quality of the work.
- Donna Wagner
Everything went smoothly , according with the plan . The technician Paul was very professional . I'll recommend your company to anyone interested .
- Solo Avram
My garage door opener has a battery pack that was beeping every 30 seconds. I call Precision and they made an appointment for a technician to come to my house. Paul Osborne called me before the appointment and showed up EXACTLY when he said he would. It was a pleasure having him working in my home. He was very polite, knew what he was doing, and kept me informed on what was needed, what he was doing, and let me agree on the cost before doing the work. If I ever need more work I will ask for Paul! I don't see it listed but I purchased not only a new battery for the one that was beeping but replace the other one also!
- Jennifer White
The work person came on time, had everything in the truck, and all was good to go in a short time!!
- Barbara Engel
The spring to my garage door broke. I called the Worcester, MA area number for Precision. The Customer Service Representative: Emily set me up with an appointment for later that same day. The repairmen: Barry & Mike arrived on time, worked in unison to repair my door, demonstrated courtesy and professionalism. They were in an out within 40 minutes and the door is just like new. I was very impressed with the competency and professionalism of both the repair technicians as well as the Customer Service Representative. I enthusiastically recommend Precision Overhead Garage Door Company to anyone who has a problem with their garage door.
GREAT TIMELY SERVICE
- Ruth Tino
We needed repair of our garage door opener. We looked up on Yelp, got your name, read your reviews and gave you a call. We were given a one day appointment with a 2 hour window. On the day of the appointment the serviceman called and said he could arrive a half-hour early if that was okay and he was here exactly when he said. He went right to work and in a matter of 15, 20 minutes he gave us 3 options for repair and explained each to us. You service was great and we are very happy.
- Norma & richard Pierce