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about Precision Garage Door in:
Newton | Norwood Area, MA
Precision Garage Door of New Englandhas received 359 reviews, averaging 4.94 Stars:
Canton, MA
Bedford, MA
We love our new garage doors from Precision Door. The installer, Justin, was professional, friendly and meticulous. Really appreciated the fact that he cleaned up before he left. Also had them custom paint the doors to match our trim color. Tom promptly came right out after install and touched up nicks that occurred during transporting the doors to our house. When we called to arrange an appointment for an estimate, they were responsive, professional and on time. The only minor issue was that after the doors were ordered there were a couple of times it was hard to reach a live person and when we left messages (by email and voice) they weren't returned. But overall, very happy with the quality and timeliness of the product and installation.
- K. G.
Thanks for your review. We're happy that you "love your new garage doors." I am disappointed that we did not live up to our customer service promise. We are reviewing our process to see how we can improve.
Product:
Waltham, MA
Excellent service!
- Gail Pressberg
Product:
Bedford, MA
Workmen arrived promptly at the beginning of the scheduled window. They were pleasant, courteous, thorough and quick. I couldn't have asked for more.
- Seth Emmer
Dedham, MA
Two days ago, my Overhead Garage Door of 20 years gave up and slammed down. Today, Christopher and Justin came to my home and provided me with the most superb customer service experience and workmanship I could have asked for. In fact, once I read the website I called your office and was able to have the door repaired after Christopher made sure that I knew what the problems were and the options available to me to fix the problems. I was enlightened by what I learned, and am confident that Christopher and Justin have restored my door to a safe, working condition that is better than it was when it was originally installed. True fact. They installed new neoprene rollers and brass pulleys with stainless steel cables. Made adjustments to insure the door is balanced and works smoothly and quietly. Applied silicone lubrication to all the moving parts and tightened all the bolts. Packed up and left my garage as they found it. I grew up in the 1950's when customers were valuable to the companies who served them and workers took pride in the work they did. That is the way things used to be. So imagine my delight when Christopher and Justin arrived and provided me with a job completed in a professional and well-thought out manner. Christopher obviously cares about the work he does and the customers he works with and it was a complete pleasure to have him here at my home. He explained and made sure I understood, answered questions and double-checked every aspect of the job to make sure all was as it should be before he and Justin left. Justin, who is in training, was equally courteous and professional in his approach to the work for which he is being trained. I cannot speak highly enough of both of these employees and can honestly say that I would not consider having ANYONE do ANYTHING on my garage doors unless it was Christopher and Justin and they were still working for Precision. So, 5 stars to an exceptional company and the people who work there in every capacity. You are outstanding. And I thank you all. Cordially, Susan from Dedham, MA
- Susan Greeley
Needham, MA
Needed some lubrication and the sensor adjusted. The tech who is also a manager I think, believe his name is Ron, showed up early, was very nice, and very competent. Pricing is fair, and I got a bit of an education in Garage door maintenance and what to expect in the future.
- Seth Rosenthal
Belmont, MA
Quick, honest, competent.
- Henry Abraham
Wayland, MA
Prompt, polite and excellent service.
- Paul Rosenberg
Dedham, MA
Pleasant, reasonable and very fast.
- Carol Flavell
Needham, MA
I called this morning and Ron came a few hours later. He was very professional and knowledgeable. He took care of all the problems I had with the garage doors. Very satisfied with the service and definitely recommend your service again. Five star.
- Rivka Nir
Lexington, MA
Great service. Friendly and informative technician. Quick and professional. i highly recommend Gary. Great job. 5 stars!
- Barry Cunha
Bedford, MA
Gary dud a great job and was very friendly and helpful when I asked questions
- Margaret Johnson
Product:
Walpole, MA
I am very happy with the total replacement of the garage doors. The project went as was planned. I have had great comments from friends and neighbors. I enjoyed working with the staff of Precision Doors. A special thanks to Tom, Sharon, Ray and Chris.
- Patrick Jordan
Canton, MA
Precision did a great job repairing our garage door on the track. The Technician was very professional - fixed our door without adding unnecessary parts and finished in about 20 minutes.
- Sarah Pirrera
Needham Heights, MA
so far, so good. It is too soon for me to give a review as I want to use it for a period of time to get used to it. I am sure it will be just fine.
- Marilyn Weiner
Product:
Canton, MA
Lou came out and fixed our issue and also gave some tips on maintenance great job
- Lorraine Connolly
Needham, MA
Gary was very nice to deal with. Look forward to him doing the work in a few days.
- Beverly Young
Product:
Lexington, MA
Gary was great! I drove through my garage door, totally destroying it and I needed lots of help narrowing down all the choices and options for a replacement. He did that well for me. And then, after i'd ordered and he'd left, he heard that we were going to get lots of snow tomorrow. He drove back to my house and installed a tarp he got to cover the opening. It was very much appreciated. Phil
- Phil Brykman
Product:
Medfield, MA
I was able to set up an appointment via a live chat at 5:30 in the morning! Lou arrived early! So professional and kind. He was efficient, informative, and helpful. What seemed like such a nightmare the night and had me so anxious was put at ease the next day--in less than 24 hours the problem was solved. I would highly recommend this professional and thorough company. Thanks Lou and Precision!
- Ann Marie Fratolillo
Product:
Needham, MA
Lou arrived at my home even earlier than expected and was able to diagnose and fix my problem within minutes. He was honest, professional, friendly and thorough. My "repair" actually turned out to be a radio frequency issue with a replaced light bulb in the motor. Who would have guessed? We replaced the curly light bulb with an old style one and my doors open and shut just fine. He really knew his stuff. I would absolutely recommend this company and would call them again if I needed repair or was replacing my doors.
- Susan Tanner
Newton, MA
I would highly recommend Precision Doors. The technician Ron had a great attitude and did not give up trying to resolve the issue. I have a detached garage and all remotes or key would not open the garage. Ron had to take out a window in the back of the garage and climb through to get into the garage to open the door to diagnose the issue. He was very patient and had a great sense of humor about the situation as one of my neighbors got concerned. Ron and I were able to assure my neighbor all was well. Thank you Ron for not giving up.
- Bridget Canada
Weston, MA
Conveniently located near my home. Very knowledgeable tec. Very clear info about problem and clearly stated my options.
- Kimberly Moss
Needham, MA
Ron Lecours showed up right on time, was extremely personable, knowledgeable and professional. He quickly diagnosed the issue, presented service options and promptly repaired the door. Ron did an excellent job with the repair and from initial contact through job completion, my experience with Precision was hassle-free. I would definitely use them again!
- Joe Sweeney
Auburndale, MA
The technician, did an awesome job. He was efficient, professional and friendly.
- Bob Hanlon
Waltham, MA
My garage door opener stopped working today, and Precision was able to support me same day. The technician Ron Lecours was excellent. He quickly and efficiently changed my garage door opener and he didn't seem to mind my asking questions while he worked.
- Art N.
Service Provided:
Product:
Technicians: Ron L
Needham, MA
Quick, efficient service. Identified problem quickly and economically.
- Maureen Deeley
Waltham, MA
Quick work pleasant tech. door looks great thanks
- Kathleen Lussier
Product:
Lexington, MA
Very professional, on-time, friendly, man (Ron). Did an excellent job.
- Judy Edelstein
Waltham, MA
I had to replace a 60 year old door, opener, and pulley system; I contacted Precision and could not be more satisfied with the work performed. The installers Ray and Juan were fast, neat, professional, and friendly. I recommend Precision wholeheartedly and without reservation.
- Tom Casey
Product:
Needham Heights, MA
I got a tune up and roller replacement coupon from AAA. The tech Gary Richtmeyer was excellent! He was very knowledgeable and answered all of my questions. He educated me on my opener/door and gave me great advice to keep it running smoothly. I will only use Precision from now on and will recommend them to anyone who needs garage door service in the future!
- Stephen Fitzmaurice
Product:
(617) 459-4147
(617) 459-4147(781) 304-4933
(781) 304-4933(508) 283-3973
(508) 283-3973(978) 631-0042
(978) 631-0042(781) 519-4491
(781) 519-4491(978) 357-8486
(978) 357-8486(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(978) 710-0370
(978) 710-0370(508) 283-3973
(508) 283-3973(603) 821-9737
(603) 821-9737License
MA License# 176747
Ron (and trainee David) were terrific. Came right on time, telephoned beforehand, explained all of my options and did a great job.
- Marc Kantrowitz