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Paul Osborne
Average: 4.88 stars
Paul Osborne's Bio:
Paul has over 20 years experience in the garage door industry. He lives in the greater Boston Metro area and enjoys fishing on his boat, and watching the Bruins and Patriots. He loves bringing his German Shepherd, Rainer with him on his calls so get your milk bones ready!
Hudson, MA
Hopkinton, MA
Replaced the door sensors and the electrical wire splicing done without connector caps.
- Chandradekar Marimuthu
Sudbury, MA
Pau was fast, efficient and extremely easy to work with. Great job!
- Paul Lieberman
Maynard, MA
I could not be happier or more pleased with the service and work done by Precision. From the setting of the appointment through the completion of the repair, my experience was excellent. All work was completed in a timely manner and at a very reasonable price. Paul was a true professional! Thank you!
- Phil Kuhn
Product:
Shrewsbury, MA
I paid $3000 for 3 doors and 3 openers. 18 months later I was charged $135 for a 10 minute service call to align the sensors. They could have told me to try the sensor alignment when I called any of the 3 times I spoke with them. The service itself was excellent but it took 10 minutes.
- Joe Brenstrom
Hudson, MA
5
- Al Tashian
Product:
Bolton, MA
All good, very professional. Great Service!
- Ken Dimaggio
Product:
Holden, MA
I called these folks to get a spring replaced on my garage door. I tried to get a price when I called and it sounded like a couple of hundred dollars, or there about. When he came he tried to sell me a door rebuild at 695 a door. When I said how much to just replace the spring he quoted me 395 dollars. I turned him down and paid the 105 service call fee. I then did the repair myself. Total cost 29.95 and 1/2 an hour of labor. I was prepared to pay 200ish for the repair....but really.... I will Never call these people again and I will encourage other people to avoid them.
- MS
We are very sorry you didn’t have the kind of experience we strive to provide. Like many locally owned reputable small home services businesses we differentiate ourselves by the level of customer service we provide. We partly do this by sourcing the best parts (longer lasting and much better quality than what is sold at Lowe’s or Home Depot) and by standing behind them and our service with a fantastic warranty. In your specific case, we offered a 1-year warranty for parts and labor, as well as, for the service fee. This means that if the springs were defective and/or discontinued providing the force to open your door within 1-year of installation we would replace them for free (no charge for parts, no labor charge and no service or site visit fee). We are very comfortable that the overwhelming majority of our customers appreciate our level of customer service, our parts and warranty, and the satisfaction of dealing with a company that will stand behind their work. We will never be able to compete with the price of cheap parts from the big box stores, but they do not provide the service and/or customer service that we do.
Hudson, MA
We were very pleased with Paul. He gave us options to consider, and he knew what he was doing and worked efficiently. We will call your company again, and one of our neighbors will be having work done by you - his name is Al Tashian.
- Ken Martin
Hudson, MA
Paul and Rainer did a great job installing a replacement for our garage door opener. Paul did a great job explaining issues and did a professional and efficient installation. Also our call to schedule the installation was handled professionally with upfront information on costs. Paul called with a notification of the time for his arrival.
- Robert Carraher
Product:
Acton, MA
Serviceman, Paul, very courtesly described the problems, gave a comprehensive estimate and promptly went to work to correct all the problems. I cannot believe how quietly all parts are working together. Very sorry that I missed calls on Friday.
- Suzanne Sexton
Oxford, MA
I just paid $105 for nothing. I had called earlier in the week to request repair for a garage door lock, and was quoted a price over the phone of $125, including the $105 service fee for the visit, and the parts. When the tech arrived (promptly, and he was very pleasant), he told me he didn’t have the parts he needed, and the quote HE gave me was for over $350! With such a discrepancy, and the fact that I’d have to wait for another appointment to get the work done, I declined the service, but had to pay the fee anyway. Very poor way to do business, and I’ve requested a refund, but don’t think I’ll ever see that money again. Thanks for nothing.
- Brian Bercier
Needham, MA
I am extremely pleased with the prompt and reliable service I received from Precision in fixing my garage door. I would rate their service a 5 star performance. And I was extremely pleased and surprised at how quickly they were able to respond to my problem. I will definitely use them again and recommend them highly.
- Michele Kearney
,
Was nervous about using Percision due to some negative reviews. However Paul the technician could not have done a better job in the repair and giving me options as far as the work Did a great job and I will be sure to recommend Precision to others
- John Cruse
Product:
Ashland, MA
Paul is excellent. Right on time. Professional judgment and skills. Thorough. Answered all my questions right away. Friendly. He enjoyed his work and is very nice to work with. All except the door itself and the opener are replaced. My garage door is working very well now! Thank you.
- Gwen Siu
Product:
Southborough, MA
Absolutely not happy - came out on time but did not make clear on phone that not only was there an installation fee but a service fee as well followed by hourly if went over. So felt it was unfair and really over 500 dollars for springs rollers and new key pad 25 min of work. Never again.
- K Mowry
After listening to your call, we agree that our customer service representative didn’t mention the labor charge. As a result we have refunded the labor fee and also re-enforced with our customer service staff the importance of being thorough in discussing our fee structure with prospective customers. We are sorry about the confusion.
Product:
Hopkinton, MA
I was very pleased with the services of Precision Garage Door. Their tech Paul trouble shooted my garage door problem easily and confidently. When asked he said he had 20 years’ experience, wow!
- Tanvir Rahman
Product:
Marlborough, MA
THINGS WENT VERY WELL, AND MY GARAGE DOOR IS WORKING VERY WELL. IT NEDDED A SERIOUS FIX.
- Jeannette Seymour
Northborough, MA
Paul was knowledgeable, profession, prompt. Problem resolved nicely. Same day service. Thank you Paul.
- John Wixted
Concord, MA
Everything was just great- the workman was on time, did the job quickly, and was very knowledgeable. Not complaints!
- Ruth Bell
Product:
Maynard, MA
Paul was great! Very professional and got the job done very quickly! Will definitely use again!
- Judith Kelly
Hudson, MA
Recommendation from a neighbor. We were very pleased with Paul's service call. He answered our questions in a forthright manner, gave us alternatives and advice and was very professional.
- Harold Baker
Newton, MA
Paul was great!! He came in and assessed the problem right away. The problem was that my sensor was not aligned and I had realigned it. I called because I wanted him to test the wiring and he did and he left me with some great tips for using my garage door. He was funny, witty, and polite and loves his new dog!!
- Lisa Greenhut
Acton, MA
Exemplary Service. Paul diagnosed and repaired the garage door in quick time. He is very professional and certainly knows his business. He is an asset to your organization! It was a totally pleasant and painless experience. I would recommend most enthusiastically.
- Joe Santana
Bellingham, MA
Paul and his companion were on time and the repair was done quickly. My garage door is as good as new. Thanks
- Andre Garcia
Stow, MA
Paul was great! He arrived on time, finished the job quickly and was very pleasant to deal with. His dog was awesome too
- Sharlet Ramsland
Bellingham, MA
Paul was very professional told me what needed to be done to repaired on my doors . He had me make the decision. He did a good job and the doors are working great.
- Louis Massauro
Product:
Acton, MA
Paul and Moses helped me with a tough repair job. They were creative, fast, and personable. The price was fair and I would wholeheartedly recommend them.
- Harvey Kravis
Ashland, MA
Precision installed my garage door a couple of years ago and that was a good experience, so I called when I had a problem with the door. I had an appointment within 48 hours, polite and knowledgeable workmen. I will call precision again if I need assistance with my garage door.
- Margaret Flynn
Product:
Marlborough, MA
We were having intermittent problems with our door not closing on the house we had purchased over a year ago. We called Precision based on the reviews here and we're glad that we did! Paul O. came by early after checking in with us and was quickly able to give us a few options. The hardware on our door was completely shot, and in some cases, installed incorrectly or inappropriate for our particular door! though our panels were in decent condition, so we went with a rebuild. He also replaced an old and failing opener with a Wi-Fi enabled unit that we purchased some months ago on our own. We're very pleased with the work Paul performed and we highly recommend Precision!
- J.D. Hunt
Product:
(617) 459-4147
(617) 459-4147(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(781) 304-4933
(781) 304-4933(978) 357-8486
(978) 357-8486(781) 519-4491
(781) 519-4491License
MA License# 176747
door looks great. Your installer did a great job. Would recommend your company to anyone.
- Edward Leary