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about Precision Garage Door in:
Metrowest Area, MA
Precision Garage Door of New Englandhas received 898 reviews, averaging 4.92 Stars:
Wellesley Hills, MA
Newton, MA
business history and quality
- Eric Segal
Product:
Needham Heights, MA
Great service and great technician!
- Rakesh Shukla
Product:
Hudson, MA
Ray installed our new doors today.Ray is very professional,installation could not have gone better.Every step in the sales to installation process has been very smooth and very professional.Very pleased with all aspects
- John Parent
Ashland, MA
I am not certain if my repair person was Jason, so please check your file. I am writing because the fellow that repaired my garage door door did exactly as I requested, quickly, and at a fair price. He was courteous and very knowledgeable about door operation, maintenance, and construction. I would recommend this highly qualified serviceman again, and you may use this testimony to inform others of my high degree of satisfaction. Thank you. John Kelley, Ashland, MA
- John Kelley
Sudbury, MA
You gave us an estimate of over $2000. Another company did it for $500. Enough said.
- Roger Beatty
Thank you for you comments. Our quote included new openers and the parts that would make your two garage door's counter balance system work properly. We do not like to install new openers on doors with counter balance systems that would void the warranty and prematurely damage the opener. Ultimately the customer makes the choice that is right for them.
Natick, MA
Need to separate out the services performed and the cost. Five Stars: Thought Jason Padrick was great, thought the sevices performed were great, and the garage door is running smooth again. Two star: I thought $599 PLUS THE $79 service fee was WAY too much for the services performed plus the new hardware. I have the springs, cables, and pulleys replaced. That's it. Bottom line: I thought Jason did a great job. I think the services are WAY overpriced.
- Phillip Carter
Thank you for your comments. Our prices reflect the quality of our parts. Your repair did include replacement of all the parts of your counter balance system and came with a 7 year warranty. Our competitors typically only give a 1 year warranty with the purchase of a new door and a 90-day warranty with repairs. Also, we did give you an option for fewer parts at a substantially reduced cost and a more limited warranty.
Product:
Framingham, MA
This was advertized as a tuneup with nylon rollers installed. I was hoping to make them open and close a little quieter. One did work better, the second door is still very noisy. The technician explained to my wife that this was because the door had been backed into. Live and learn. the service performed category below did not list tuneup.
- Lawrence Griffin
Thank you very much for your comments. Although we try to make existing doors as quiet as possible. Sometimes, however, the doors need more than a new set of rollers... sometimes they need to be replaced. It appears that your doors needed additional work, which we did recommend. Please call us and we would be happy to perform the work we recommended and help you eliminate the noise!
Concord, MA
Service Technician was very knowledgeable and pleasant to work with. The estimates was very clear and he made a great presentation. Only complaint was he didn't offer the senior discount. After reviewing your website I called the office and asked for it, which you gave me (thank you).
- Mark F
Thank you for your business and the time you write your comments. I would like to point out that it isn't very polite for somebody to ask you if your a senior (Ron told us you didn't look like a senior).
Norfolk, MA
Quick response with replacement materials on the truck. Your technician was knowledgeable, informative and efficient. The repair was completed in 35minutes. Made recommendation on continued owner maintenance which was never done by others. Great job!
- Bruce Beans
Bellingham, MA
precision was very nice when they came out they fixed the garage door in timely fashion was very happy with the service.
- Marie Kohler
Newton, MA
Fantastic experience. Person who answered the phone was excellent -- she quickly set up an appointment that fit my schedule and even sent an email confirmation. The tech (Gary) was great -- he knows his stuff. We had a rebuild done which basically gave us a new door at half the price! Thanks will sing your praises to all my friends.
- Betty D
Natick, MA
our service was great , our technician was working in zero degree weather for hours with no complaints. He was communicative, reliable , hard working and responsible, his name was Adam. The office worked well for us and even though there was a bump or two in the road they attended to whatever was needed quickly in fitting our door. We highly recommend them .
- Betty Saltzman
Product:
Walpole, MA
Tom did a great job on the garage door repair and also spent time checking out the other garage door. The same day service was excellent. I also liked that I did receive a senior discount. I would call your company again if I had any garage door repair issues or garage door replacements. I also liked that the company did drug testing and background checking on the employees
- Patrick Jordan
Woburn, MA
The service was prompt and Jason fixed the garage door quickly. I would reccomend your company to any one who is need of repair or who is looking for a new garage door
- Jutta Malden
Framingham, MA
Ernie was fantastic! Thanks.
- Levinson
Ashland, MA
I was very happy with everything. Hopefully a long time before I need you again. Thank you for being so quick to respond. Happy New Year!
- Bette Mazzarini
Product:
Waltham, MA
I used Precision before for repairs, so I tried to find a current review on line, but had some difficulty locating the Company listing. I finally called the number on my sticker/magnet anyway. I'm glad I did. Gary came out and assessed the situation and I was convinced that he was right that I would be better off putting in a new door than repairing the old door. He explained things in detail, and I liked the idea of energy savings in addition to a better looking door that worked well. So, I upgraded. Ray was the installer, and he was great - very polite, enthusiastic, diligent. He did a great job putting the new door in! And corrected the problem with my old structure that wasn't level. He came early and completed the installation, cleaned up all the old stuff and took it away. Both Gary and Ray were very professional and just real nice to deal with. I was very impressed, and when my Sears door opener stops working eventually, I plan to call Precision. I can't recommend them highly enough. A first rate job, in my view. The new door is great. Thanks Gary and Ray.
- John Collins
Product:
Waltham, MA
Evidently there was some confusion on who is who. Beverly Char is the condo owner and I am her contractor. I would have preferred to have passed the pricing on to her myself but that is fine. Our relationship is such that I will just bill her separately for my time. Looking forward to working with you. Ron Lebel
- Beverly Char
We apologize for any confusion and for the extra step you need to take regarding your client. I hope your customer is happy with the door.
Product:
Hudson, MA
I did not have to wait for a service call--service arrived within a couple of days of my calling. Jason was very prompt, he assessed the problem quickly, gave me the various options. Though more money than I had anticipated, I opted for the major repair, which Jason did very efficiently because all the repair parts were carried on his truck--thank you!!
- Jane Freedman
Waban, MA
Very fast and efficient service. Came up with an innovative solution to the problem of replacing the rubber at the bottom of the garage door. Cost a little more than I thought I would have to pay, but I'm confident it will be worth it.
- Lewis Schneider
Acton, MA
Tom arrived precisely at 9am and quickly diagnosed the problem. He carefully showed me the issues and proposed a few solutions. Tom expertly repaired the faulty garage door and went the extra distance to examine and lubricate my other two garage doors. I will gladly recommend Precision to neighbors and friends.
- Phillip George
Product:
Shirley, MA
Thank you for the excellent and timely service. The technician was professional, polite, and helpful. I definately intend to purchase new garages doors from your company in the near future and I would be more than happy to recommend your service to others.
- Danny O\'Neal
Franklin, MA
I just had Precision Door Service perform a repair on my garage door openrs, they adjusted the tension belt and adjusted the track so the door would close properly. The technician was very professional and very experienced. The price was fair and they did a great job. I would defenitley reffer them to friends and fsmily
- Bob Booker
Franklin, MA
Ernie was unable to make scheduled appointment due to unforseen circumstances at a prior appointment. He called to apologize and rescheduled for a day and time of my convenience. Following installation of the door opener w/battery backup he took the time to walk me through the operational procedures and answer all my questions clearly and concisely. He also made maintenance recommendations to improve the smooth operation of the opener for years to come. I would gladly refer neighbors and friends to your company.
- Ray Granda
Hudson, MA
Our garage door "screaming Mimi" has been a source of irritation since we moved into our home. When we saw the offer for a tune up we decided to give your company a try. One of the best moves we've made lately. Your garage engineer did a great job. He was on time, very pleasant and knew what he was doing. Our door is now very quiet. In fact, when I went out tonight it shocked me with its lack of noise! We will be happy to have you listed in our 150 unit condo repair recommendations list. Now, the only problem will be I'll have to go into the house for help taking groceries out of the car. Our garage door, thanks to you, now does not announce "she home".
- Joanne Doherty
Lincoln, MA
Thanks for the fine service. Joe was professional, considerate and skilled in his work--an excellent job. We appreciated the good value of what was done for our garage door and the opportunity to benefit from the offer of AAA-Precision Garage Door Service.
- Melvin Bernstein
Product:
Franklin, MA
Technician Tom Rinaldi was Prompt, Courteous, Efficient, Experienced. Very satisfied with Precision's service.
- E.H. & Judith Cook
Product:
Framingham, MA
Really a great professional job. I liked the fact that Joe came on time, cleaned up and was super. I wish all of my repairmen could be like this. Nice job all around and great value as well.
- Diana Gazzolo
Waltham, MA
I was very pleased with the service and decided to replace the garage door at this time to upgrade the equipment and help with energy conservation. Gary was very helpful and took the time to explain everything in a very understandable manner. He also provided a temporary repair, so I can use the door for the week or so it will take to install the new door. Everything was handled in a very professional manner. I am pleased with Precision
- John Collins
Product:
License
MA License# 176747
A prominently-placed Yellow Pages ad (yes, I still consult traditional telephone books) led me to call, but when your technician Ron arrived and quickly and expertly assessed the problems with my garage doors, I knew that I had made the right choice and that I would have your company make the repairs.
- John Carey