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about Precision Garage Door in:
Metrowest Area, MA
Precision Garage Door of New Englandhas received 826 reviews, averaging 4.91 Stars:
Wayland, MA
Belmont, MA
Matt, the installer was a true professional dedicated to his craft. His demeanor was pleasant, courteous. He took the time to explain the workings of garage doors, the remotes and the scope of the warranty. Our initial contact with Michael was equally outstanding allowing us to make the decision to replace our doors.
- Bill Boni
Product:
Maynard, MA
I found your ad online and was impressed with the customer reviews, so I would like to add one of my own. Tom was professional, efficient, and friendly. He addressed every issue with multiple possible solutions, without any pressure to choose the most expensive. I would definitely recommend your service in general and Tom in particular, and I would definitely call you again the next time I need service. Thanks.
- Pat Forand
Lexington, MA
Loved the quick appointment availability, on-time, very friendly, and reasonably priced service. I won't hesitate to call Precision for my future garage door needs. Duane was great.
- Cindy Arens
Wrentham, MA
A nice man From your company acme to our home, He told us to fix our garage door it would cost $1300. We decided to wait and think about it. We paid $79 fee. The new repair man just left....he charged us $250.00 and he replaced the springs and the cable and he did NOT have to replace the opener, as your man said would need to be done. Glad we waited well worth wasting the $79.00.
- Joyce DiMott
I am sorry you did not feel that you had a good experience. You did, however, leave out details that change the whole story. The inspection of your door revealed that the springs, cables, and rollers were extremely worn. Specifically, the rollers were not rated for your door and basically was the catalyst for most of your issues. The pulleys were also showing signs of excessive wear -- and unless replaced would prematurely wear out your new springs. We suggested that you replace all those parts, but also gave you an option to replace the springs and pulleys for nearly the same price that the other garage door company charged you. We suggested a new opener -- due to the fact that the unbalanced door had caused the PVC gears to start stripping (look inside your opener cover and you will see the shavings from the gears). We certainly did not tell you you had to replace the opener or replace the rollers -- they were suggestions. Our belief is that we owe it to our customers to explain what is wrong with their door, offer options to fix it (usually a good, better, best type of scenario) and then do what the customer wants. We believe in educating the customer -- we do not employee pressure sales tactics.
Needham Heights, MA
Good service, clear information, careful planning, and efficient, knowledgeable workers.
- Edward Sacco
Product:
Hudson, MA
Precision gave me rapid service, (within two hours),and fixed the problem promptly. It was excellent service. Doug Wilson
- Douglas Wilson
Needham Heights, MA
Duane McCabe,provided the estimate for the job to be done. He was prompt(actually early) to the appointment he was knowledgeable and answered all question his recommendations made sense. I asked him if he would be the installer of the equipment. He replied in the negative to wit I told him I was disappointed because in a short hour I trusted him. The above may sound a little maudlin, but I purchase costly items based on knowledge of product and trust in the individual/company. let's hope that the crew that installs everything lives up to my expectations.
- Jack Alpert
Mr. Alpert, All of our employees are as knowledgeable as Duane. In fact, my installers each have a minimum of 10 years experience and most have actually owned their own garage door companies in the past. I guarantee that the job will be done professionally and done right.
Bellingham, MA
I liked the fact that Precision was very accommodating and willing to work around my scheduled. That was only exceeded by the wonderful service that Tom Rinaldi provided. He was very efficient in diagnosing and repairing the problems plus offered additional advise and maintenance with the other garage door. I was very pleased!
- Ron Martel
Lexington, MA
The tech checked out the doors, recommended a few improvements, but didn't try to sell anything, which was great. He replaced the metal rollers with nylon ones, and installed safety cables. Was in an out in what felt like an hour. Super job!
- Dan Raiche
Product:
Natick, MA
Gary was the best. I will ONLY ever use Precision
- keith harvell
Needham, MA
The technician came on the earlier time of appointment and fixed the problem quickly. It was a realignment of sensor eyes so garage door closed. Tom also added another bolt to ceiling fixture since he saw it was loose. This is at least the third time I have used Precision Doors and would recommend them.
- Jo Kail
Sherborn, MA
Gary is very knowledgeable and explained the available option wells. And he is a quick worker!
- Wistar Wood
Product:
Norfolk, MA
Tom was our technician. His knowledge and skills were great, especially working on an old type of door. He is a good representative for your company, also thank you for the quick service. we will contact you when we are ready to replace both doors electric openers,also will recommend you to others. Thank you. Jim
- Jim Mailman
Sudbury, MA
I was very impressed with the services provided by your team; from the initial call to book the appointment, to the confirmation before the technician arrived, to the final work completed. Everyone was friendly and professional. Repairs were completed by someone very knowledgeable who quickly repaired the garage door at a reasonable price. The quality of the work and the fast turn around time were key as I could not close the door due to the damage and the weather has started to be very cold and icy.
- Angela Pecjo
Lexington, MA
I have been using Precision to service my garage doors since 2006. I found the service technician friendly and knowledgable. I called this time because a cable broke. I was hoping to just replace the cable. Gary reviewed our system and pointed out what needed to be replaced. I had him replace the springs, cables and rollers on both doors. This was more service than I had planned on, I believe that it will avoid further problems and service calls.
- Jeff Brown
Sudbury, MA
I learned about Precision through my AAA membership and took advantage of an offer for a Tune Up for my 2 garage door openers. Gary called to say he was on the way and arrived on time for the appointment. He was extremely knowledgeable and recommended a full rebuild, replacing with better quality springs, cables, rollers. Although I hoped the Tune Up plus a new cable would suffice, Gary convinced me it would be worth it to replace all the junky parts. He did an extremely professional job, finished within 90 minutes, and now my garage door openers seem like new, with a 7 yr warranty on parts and labor. I must admit I suffered sticker shock at the price of the rebuild but I am happy with the outcome. I'm no longer worried about my doors failing this winter. Gary refused my tip.
- William Schineller
Bellingham, MA
Very knowledgeable technician with good interpersonal skills. An asset to the company.
- Bob T
Wellesley Hills, MA
Charlie was GREAT! He put a lot of time and effort into installing our new garage door motors and he was very professional. All around very impressive!
- Amanda Zarle
Product:
Framingham, MA
Duane came to repair my door. After the inspection and talking through my options I decided to replace my doors. He did a great job explaining everything and I didn't feel any pressure. I was very happy with his knowledge and his professionalism.
- Tom J
Ashland, MA
Matt was great, fixed the issues within 20 minutes. The reason for a 3 star and not a 5 is that i was very surprised at how expensive the service was. In the future I'll have to shop pricing more carefully.
- Frank Massauro
Thank you for your comments. We do provide the best quality parts on the market and, as a result, provide the longest warranty. Without a doubt you can find cheaper springs at the major home improvement stores. They, however, come with a 90-day warranty instead of our typical one to two years.
Needham, MA
Duane was incredible! He was really friendly and polite and very helpful dealing with my mother and me. I knew my husband would have questions, and Duane gave me his direct number so that my husband could call him. Outstanding service!
- Sandra Batra
Product:
Hudson, MA
You showed up with 45 minutes of my Call. Had the door issue resolved with 30 minutes of showing up. I expected to wait days. Thanks!
- Paul W
Medway, MA
My doors look great. Ray did a fantastic job installing them and explaining how to provide preventative maintenance. Gary did a great job explaining my door options, as well. I will recommend you to my friends.
- Tom H
Sherborn, MA
Your technician arrived on time and got my door working within 30 minutes.
- Aaron H
Watertown, MA
Excellent in every way!
- Tabitha L
Needham Heights, MA
Ian was very courteous and professional. He explained what was wrong with my door and gave me several options on what to do. I decided to completely overhaul my door. I am very glad to have done that as it works better than when I bought it 7 years ago!
- George L
Wellesley, MA
Excellent service. Very responsive and prompt. I will use you again if needed.
- Paul G
Medway, MA
Excellent technician!
- Gabe N
Foxborough, MA
I just wanted to say that Ron did an excellent job. He was very professional, and explained everything very well. I will recommend you to anybody I know who needs their garage doors repaired.
- Emma T
(617) 459-4147
(617) 459-4147(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(781) 304-4933
(781) 304-4933(978) 357-8486
(978) 357-8486(781) 519-4491
(781) 519-4491License
MA License# 176747
gary did an amazing job! he is a great tech. thanks
- Clayton Jones