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about Precision Garage Door in:
North Shore Area, MA
Precision Garage Door of New Englandhas received 231 reviews, averaging 4.87 Stars:
Salem, MA
Gary was very apologetic... for the life of him he doesn't know how that slipped through the cracks. All is set now and we hope you feel we lived up to your expectations.
Product:
Nahant, MA
Felipe came as advertised.he was very polite , patient and efficient . He did inspect the entirety of the garage and came up with great ideas.i purchased new doors and motors from the company on the same visit due to the way Felippe presented himself and represented the company.
- Farzad Hagayegi
Wakefield, MA
Was in a jam and couldn't reach my regular garage repair folks. I found Precision...started a chat and my door was fixed within a few hours. It was a pleasant surprise. Ron did a fantastic job.
- Carol Rubin
Wakefield, MA
Our serviceman could not have been better. He described the service that was needed and told us the cost right up front. The service was done promptly and well. We would recommend your company to anyone. Thank you, Claire Kelley
- Robert and claire Kelley
Product:
Winchester, MA
I am very pleased with the installation of my new garage doors. The technician was very professional and careful and thorough.
- Nassim Fotouhi
Product:
Wakefield, MA
Matt was the most professional technician I have ever had at my house... and I've had a lot. Thank you.
- Carol Rubin
Product:
Winchester, MA
The installation of the door lifter and the door were done in a professional manner. However, when I signed the initial contract the price included the installation of a lock with an emergency release and this was not done and now an additional charge will be added doesn't seem right.
- EDWARD CUSSON
Thank you or taking the time to provide us with a review. As I mentioned in my email, the door does not automatically come with an outside lock or an emergency key release. These are options and come with a modest additional fee. We would be happy to come out and install either or both items for you and would be willing to do so without a service fee or labor charges. If you want these items installed please give us a call.
Product:
Salem, MA
The Technician arrived as scheduled. Provided a quick and very accurate assessment (Drive gear problem), Had the part on his service vehicle readily available, and was most efficient on repairing my Door Opener. Awesome Service!! Great recommendations for future services available from Precision!!!! He is truly a subject matter expert!!!!! Thank you for having the best of the best available to support your customers!!!
- Kevin Griffin
Lynn, MA
The lift cable holding the extension spring on one side snapped and imprisoned my car inside the garage. Your technician, Ron Lecours, politely and explicitly explained to me that both cables should be replaced, gave me the cost of replacement. He also provided a cost with replacement extension springs, pulleys, and rollers (which was not much more than the lift cables alone). Ron explained how he would replace everything, gave me a discounted price on the labor, and sufficiently installed the all of the parts, per my agreement, in less than an hour. Ron Lecours was polite, thoughtful, professional, arrived before the scheduled time, and was very tidy with the work performed. I would HIGHLY recommend your company to anyone requiring your services. P.S. Ron was a little "under the weather" (as in, he had a cold) but still managed to provide excellent quality work. Thank you!
- Theresa Gray
Stoneham, MA
Very good service. A little expensive I thought.
- Frank Ciaburri
Peabody, MA
Service was excellent. Ron called before his scheduled arrival time to see if he could come earlier than planned and it worked out great. Ron fully explained why my garage door was not operating properly and gave me options on repair. The work was done neatly and in a timely manner. Door works like new now. Happy customer here! 5 Stars!
- Dan P.
Stoneham, MA
We were happy with the company. although your quote came in the highest.
- Jean Beltram
We only use the best parts and provide a lifetime warranty on our doors and a 5 year warranty on the doors parts and our labor. Our competitors offer 1 year on parts and labor. Typically we are $50 to $100 more than our competitors, but our workmanship and warranty give our customers peace of mind as well as the best parts on the market!
Beverly, MA
Had a great experience with Precision Door. The technician (Gary) was very informative and gave me all the available options with pricing on taking care of my problem. In no way did he try to sell me more then what I needed. The work was done in a timely manner and the space left clean after they left. The door works like it was brand new. Overall the experience was a great one.
- Steve Logsdon
Product:
Danvers, MA
Very professional and very knowlegeable. Might need a new door next year.......... you get our business !
- Paul Newman
North Reading, MA
Your web site contact portion did not work for me. I received a confirmation you received my request but never received anything further. I call and you technician came today and was extremely professional and very knowledgeable about you products and services.
- Jolly Hannon
Burlington, MA
Had a cable snap on me on the Wednesday before Thanksgiving. My local vendor who I have utilized in the past, took a day and a half to return my call, then was unavailable to help me for another 3 days. I called Precision, I received prompt professional response both over the phone and via email. The email introduced me to the service team and included pertinent appointment data. Jason, who handled the repair, was very informative as well as professional. He provided an expert repair and recommended additional follow up, for which I will certainly call Precision. The follow up thank you for business, was another sign of a well run, professional organization. It was a pleasure to be be treated in such a manner. Thank you.
- Paul Sheehan
Product:
Burlington, MA
Very happy with response time and with servicw personnel. Time will tell on long term effectiveness of service
- Robert Leonard
Product:
Newbury, MA
I am very satisfied with the service and my new Liftmaster opener. Thank you
- Oleg K
Saugus, MA
Prompt, pleasant, courteous, and knowledgeable. would highly recommend.
- Tom Higgins
Burlington, MA
Couldn't be happier with the total experience. Your man showed up on time and had my door working again in no time. He explained what preventative maintenance I should consider; I agreed and my door now works better than ever. Thank you so much!
- Thomas Bradley
Arlington, MA
went on line and saw your ad and same day service and I really wanted to get it fixed that day so when I called and could get a 5-7 time slot so I took it, hard for me to get home before 5, and the person on the phone was very nice and helpful and my service tech was equally as nice and helpful. I wound up having a rebuild in which safety features were added and bigger spring/coils were installed so now my garage door no longer sounds like its in pain, its smooth and quiet. he also fixed a metal bracket that was 2/3rds split so he did a nice and professional and quick job on a very hot day...no complaints (I think I had Duane)and like I said, he did a complete rebuild...
- allyson lewis
Manchester, MA
These guys are efficient, polite, and offer a good service at a fair price
- Philip Bullen
Product:
Lynn, MA
The torsion spring on our garage door broke. We found Precision on the internet, were impressed with their website, with their reviews, and with their customer service when we called. We also got an immediate email confirmation. The service man, Mike LaPlace arrived 1 hour early. He was very personable, knows his work to excellence, and repaired the door in less than 45 minutes. He explained the springs, why they may have broke, and even taught us a couple things about using the garage door opener that we did not know. We will recommend Precision and Mike LaPlace to anyone. Our only recommendation is that we get called when they are coming 1 hour early. Fortunately we were home. Very satisfied
- Peter George
Arlington, MA
The technician arrived right on time, quickly diagnosed the problem with my garage door opener, and fixed it to my complete satisfaction. He was extremely polite and helpful. I couldn
- John Keefe
Amesbury, MA
Mike did an excellent job overhauling our garage door. He was fast and professional, and explained everything he was doing. Based on this experience, I would definitely recommend Precision to others.
- Michael Earls
Rowley, MA
Highly recommend Percision. A real person answers the phone and gets you scheduled. The tech calls and shows up when they say they are coming. Also, kudos to Mike LaPlace. Quick, knowlegeable and great to deal with. You will not be dissapointed.
- John Manning
Rowley, MA
Mike was our tech. We had a spring break on our door....as I was going out at 7am on a Saturday morning. I called At 9am when I got back. A real person answered the phone listened to the problem Ns David they could have someone there between. 2 and 4. Great! But I admit I was a little skeptical. Well at 11 am the phone rang and the tech asked if he could come early ! Wow. Well he did come at noon. One of two springs bad broken. One broke a few years ago. The company I had do the work charged a fortune but only did one spring and really didnt fix the problem . Mike showed me the wheels that were failing and sticking. That was straining the motor and caused the spring to snap. He replaced both spring and the wheels in no time. He was great and explained everything and showed me the before and after. He did a great job. I would highly recommend the company and the instller mike laplace. I have made sure I told my friends family and neighbors.
- John Manning
Product:
Rowley, MA
Mike was our tech. We had a spring break on our door....as I was going out at 7am on a Saturday morning. I called At 9am when I got back. A real person answered the phone listened to the problem Ns David they could have someone there between. 2 and 4. Great! But I admit I was a little skeptical. Well at 11 am the phone rang and the tech asked if he could come early ! Wow. Well he did come at noon. One of two springs bad broken. One broke a few years ago. The company I had do the work charged a fortune but only did one spring and really didnt fix the problem . Mike showed me the wheels that were failing and sticking. That was straining the motor and caused the spring to snap. He replaced both spring and the wheels in no time. He was great and explained everything and showed me the before and after. He did a great job. I would highly recommend the company and the instller Mike LaPlace. I have made sure I told my friends family and neighbors.
- John Manning
Product:
Marblehead, MA
Online Google search. Your form doesn't seem to allow for mulitple choices such as technician and installer or multiple services. Very responsive and responsible with a coule of missteps initiallly.
- Don Kaplan
Product:
Arlington, MA
I tried Precision after I got a deal on new rollers and maintenance through AAA, and read good reviews about them.It turned out there were several things needed including newer safety features. The doors had not been serviced in years so we had to spend some money but the service man, Mike, was great. He was thorough, honest, and seemed like a really nice guy. He came back quickly when we had another issue and fixed it. He put in new springs, rollers, safety mechanisms and a new opener. It is working great now. Thanks.
- Laura Smith
Product:
(617) 459-4147
(617) 459-4147(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(781) 304-4933
(781) 304-4933(978) 357-8486
(978) 357-8486(781) 519-4491
(781) 519-4491License
MA License# 176747
Gary is very knowledgable and is a good representative for your business. Everything went well except I'm not sure we tested the middle door. It is still not going down and Gary had already left. I tried to call him back but had to setup another appointment. Hopefully I don't have to take anymore time off work. Would have been 5 stars for sure except for it not being fixed.
- John Rowley