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about Precision Garage Door in:
South Shore & Cape Cod Area, MA
Precision Garage Door of New Englandhas received 363 reviews, averaging 4.91 Stars:
Scituate, MA
Product:
Plymouth, MA
My wife called around for a garage technician. It was the personal interaction/ customer service on the phone that sold us to work with Precision. When the tech arrived at the house he was on time, helpful and very informative. Most of all he work quite well with us. He listened to us and made sure all questions were answered. we are quite impressed with the customer service and how the job was handled. Thank you very much and we will be seeing you when my other garage door opener breaks down...as it has been 14 years.
- Michael Barrett
Product:
Stoughton, MA
I was scheduled for a service call today (11/20) between 2 and 4 PM. Received a call from Precision asking if the technician could come at 9:00 AM to which I said was ok. Around 10:00 AM the technician had not arrived and I called Precision to inquire as to where the technician was. I was told that the technician would arrive within five (5) minutes and he did. I was never offered an explanation or apology as to why the technician was an hour late.
- Keith Hoffman
As we discussed in our telephone conversation, we are very sorry that you feel we didn't live up to our customer service standards. We do, however, book calls in a two hour window. We do this because it is impossible to predict with certainty when we will arrive. In this case, our technician got stuck in traffic -- a 35 minute delay on the interstate. I am glad that you feel we did a good job while fixing your garage door.
Duxbury, MA
I originally was only replacing my garage door system rollers with nylon ones (with a discount coupon from AAA)but knew that there were other safety issues that needed to be addressed.When Duane, the service technician,arrived, he pointed out that the springs and other parts of the system were unsafe at this point. We talked about options, and came to a decision to do a rebuild which replaced the springs, cables, pulleys and rollers at half the cost of replacing the doors. Not only are my doors quieter, but I know that they are safer. Duane worked efficiently and explained how to keep the system in good working order. I was very pleased with both the process and the work. Thank you Precision.
- BARBARA SPOLIDORO
Holbrook, MA
We had a broken cable replaced. The service was prompt and very good. There was no "up-selling" involved. The tech checked the workings of the door, pointed out, very clearly, what was at issue and replaced the necessary parts. I would use them again.
- John Sheehan
Product:
Stoughton, MA
Ray was FANTASTIC! GREAT ATTITUDE and great product knowledge!
- Peter S.
Milton, MA
Brian did a great job with the install. Everything was done neatly and well explained. The old doors were removed along with the old openers. Everything works fine. Having the keypad entry on the outside is a nice new feature for us.
- Dennis Kelley
Product:
Canton, MA
I wanted to tell you that I had a great experience with your company. Everything went as perfectly as I hoped. You arrived within 3 hours of my call, you rescued my car, you fixed my spring and provided me with excellent service. Thank you very much.
- Evan T
Whitman, MA
Very happy with my new garage door. The guys that installed it were very professional and their workmanship was impeccable! They really knew what they were doing!
- H. Morse
Product:
Canton, MA
Researched online (yelp, angieslist, etc.) for someone to replace our old garage door opener with a new one that we bought ourselves from Costco. Called several places. Precision's estimate was competitive with the other bids. They were able to send someone on the same day -- which took me by surprise. I was thinking that it wouldn't be able to send someone for several days. Duane, the technician, arrived on time. He answered all my questions, and even shared some suggestions on how to keep the garage door (and opener) in good condition. He was very thorough in his work and didn't leave a mess. After he installed everything, he tested the opener and made sure everything was working. I'm a stickler for details, and Duane did a great job. Duane was courteous and very professional. Excellent experience with Precision. I would definitely recommend them.
- Al
Lakeville, MA
My new doors look great. Just what I had hoped for. They are very quiet too! Thanks.
- Susan G
Lakeville, MA
Duane was very pleasant and informative. I am very pleased that I called you and that you were able to get out to me so quickly. The other two companies that I called never returned my call. I like that you had somebody who answered the phone. Thank you again.
- David W
Braintree, MA
Very Happy.
- Glenn M
Lakeville, MA
No comment provided
- John S
Lakeville, MA
Service was prompt -- within 1 hour of my call and right on time. The quality of the parts was well explained and I like the 7 year warranty. Hoping the repair lasts forever as the parts seem very sturdy.
- Luke M
Brockton, MA
Excellent Service!
- Scott V
Lakeville, MA
They replaced a broken garage door opener that had stripped gears. They were quick and professional with a competitive price. The door was WAY more quiet. A few months later, a pin came loose, detaching the door from the opener. I called them. They showed up within an hour and had it fixed. No cost, of course.
- Susan M
Abington, MA
Everything was as promised. Door works better than ever! Would use you again.
- Charlie G
Abington, MA
Technician was on time, friendly, performed the work quickly and did a great job. Door works better than ever. This is the second time I've used Precision Door. The first time was to replace a broken section on a previous house, which also went very well.
- Steve K
Weymouth, MA
Had two openers that were not working. Your technician sold me on the 1/2 horsepower liftmaster beltdrive models. He had them installed in about an hour and a half. My wife is happy and I woulod use you again.
- Kam U
Abington, MA
I am very pleased with the service.
- Jim P
Abington, MA
Just wanted to send you a thank you note. The new doors are great, the service was wonderful, the technicians were professional and courteous, and everything that was stated to me was in fact realized. Thank you
- Paul B
Lakeville, MA
No comment provided
- Hank H
Norwell, MA
No comment provided
- Sandy M
Randolph, MA
Excellent service - courteous and professional
- Annette A.
Quincy, MA
Scott showed up early. He is very professional and respectful. He does excellent work, explains all options of repair and recommends what is safe and cost effective.
- Ben B.
South Weymouth, MA
Very polite and informative
- Ross Z.
Randolph, MA
The service I received was outstanding. Every detail was explained and shown to me. The technicians were extremely courteous. I am so pleased with the repairs and service. I thank you!
- Eileen K.
Milton, MA
satisfied customer
- June
Scituate, MA
This technician was so pleasant. He was a pleasure to do business with.
- Sean Q.
(617) 459-4147
(617) 459-4147(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(781) 304-4933
(781) 304-4933(978) 357-8486
(978) 357-8486(781) 519-4491
(781) 519-4491License
MA License# 176747
Gentleman was polite, knowledgable and did an excellent job. I hope I got his name correct so that he gets credit for driving all the way from Hudson....
- Marlene Berberian