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about Precision Garage Door
Precision Garage Door of New Englandhas received 2078 reviews, averaging 4.90 Stars:
Berlin, MA
Rowley, MA
Mike was our tech. We had a spring break on our door....as I was going out at 7am on a Saturday morning. I called At 9am when I got back. A real person answered the phone listened to the problem Ns David they could have someone there between. 2 and 4. Great! But I admit I was a little skeptical. Well at 11 am the phone rang and the tech asked if he could come early ! Wow. Well he did come at noon. One of two springs bad broken. One broke a few years ago. The company I had do the work charged a fortune but only did one spring and really didnt fix the problem . Mike showed me the wheels that were failing and sticking. That was straining the motor and caused the spring to snap. He replaced both spring and the wheels in no time. He was great and explained everything and showed me the before and after. He did a great job. I would highly recommend the company and the instller mike laplace. I have made sure I told my friends family and neighbors.
- John Manning
Product:
Rowley, MA
Mike was our tech. We had a spring break on our door....as I was going out at 7am on a Saturday morning. I called At 9am when I got back. A real person answered the phone listened to the problem Ns David they could have someone there between. 2 and 4. Great! But I admit I was a little skeptical. Well at 11 am the phone rang and the tech asked if he could come early ! Wow. Well he did come at noon. One of two springs bad broken. One broke a few years ago. The company I had do the work charged a fortune but only did one spring and really didnt fix the problem . Mike showed me the wheels that were failing and sticking. That was straining the motor and caused the spring to snap. He replaced both spring and the wheels in no time. He was great and explained everything and showed me the before and after. He did a great job. I would highly recommend the company and the instller Mike LaPlace. I have made sure I told my friends family and neighbors.
- John Manning
Product:
Boxborough, MA
Door repair and install of new opener. Duane was excellent, finished quicker than his estimate. The door is so quiet now, we are very happy with the work done. Thank-you.
- Deniele Pozz
Product:
Hopkinton, MA
My husband has been trying to fix our 20+ year old garage doors for years, and finally this weekend he agreed to call a professional. I called Precision on Saturday and they scheduled Mike to come out on that Monday between 9-11. Mike showed up right on time, and immediately knew what the problem was. The doors both needed entire overhauls.He gave me an accurate quote and time estimate, explained why that were out of code and wouldn't pass a home inspection, and an hour and a half later, they were running great! He didn't try to upsell me in to something I didn't need and was very thorough and efficient! This type of work is not cheap, but is not meant for the DIY'ers!! My husband could have saved himself a lot of time and aggravation and running around for parts if he had called these guys years ago. This may sound canned but it is really true. I would definitely recommend Precision.
- Linda Jarvis
Groton, MA
I usually only call companies when I am not satisfied. Today I felt I should call to tell you what a wonderful experience I had with your company. Everybody I spoke to was polite, professional and very responsive. Thank you and keep up the good job!
- Sharon T
Maynard, MA
Excellent job done by Duane. He explained all options for door repair and the associated costs for each. Would definitely do business again.
- Steven Morgan
Plymouth, MA
My wife called around for a garage technician. It was the personal interaction/ customer service on the phone that sold us to work with Precision. When the tech arrived at the house he was on time, helpful and very informative. Most of all he work quite well with us. He listened to us and made sure all questions were answered. we are quite impressed with the customer service and how the job was handled. Thank you very much and we will be seeing you when my other garage door opener breaks down...as it has been 14 years.
- Michael Barrett
Product:
Sudbury, MA
I was very impressed by how fast someone showed up after I called on a Saturday morning. Matt did a terrific job.
- Scott Sawin
Nashua, NH
We had damaged our garage door by accidentally backing into it (from the inside). Before calling Precision, we had called the original installer to give us an estimate. We were quoted $550 because they felt two of panels had to be replaced. I was not satisfied with that answer because the damage to the door was not significant and thought it could be repaired. Gary did a careful inspection and agreed that the damage could be repaired w/o replacing the panels. The quote was significantly less and the results were great! We didn't really have to, but went ahead and replaced the rollers also for an additional charge. Money was better spent on that. Operation of the doors is very quiet and smooth. Will call Precision anytime and highly recommend them.
- Rajul Shah
Westwood, MA
No Customer comment
- M Probline
Shrewsbury, MA
WANT PARTIAL REFUND CRAFTSMAN PRO GARAGE DOOR OPENER SYSTEM Our most reliable garage door opener is now on sale for $399 INSTALLED AND WARRANTIED! 1/2 Horsepower Chain Drive System comes complete with two remotes, wall control system & Security+ illuminated keypad; Also includes Safety-Reverse photo eye sensors (Reversing Mechanism) and a 10 Year Limited Motor Warranty. Limited Time Offer. Call (617)942-2408 for details. Call for details. Offer/service not available in all areas. Not valid with other coupons or offers. Void where prohibited. Other restrictions apply. Offer expires 2/28/2013 cALLING LAWYER AND BBB
- Thomas Dexter
We provided you with a very good price for the opener we installed. It is a much better quality opener than the Craftman -- which is a consumer model.
Product:
Shrewsbury, MA
Great Service but price was higher than I expected compared to Sears
- Thomas Dexter
Marlborough, MA
Excellent service done by a very capable and thorough personable individual. I will use you again
- Curtis Blair
Product:
Wayland, MA
gary did an amazing job! he is a great tech. thanks
- Clayton Jones
Belmont, MA
Matt, the installer was a true professional dedicated to his craft. His demeanor was pleasant, courteous. He took the time to explain the workings of garage doors, the remotes and the scope of the warranty. Our initial contact with Michael was equally outstanding allowing us to make the decision to replace our doors.
- Bill Boni
Product:
Marblehead, MA
Online Google search. Your form doesn't seem to allow for mulitple choices such as technician and installer or multiple services. Very responsive and responsible with a coule of missteps initiallly.
- Don Kaplan
Product:
Worcester, MA
I am more than satisfied with Precision Door. Your technician arrived early which enabled me to reschedule an appointment I had cancelled to accommmodate your technician. Tom was thorough and efficient; he made sure both doors worked well with me present. I also appreciated your communications with me; quality of workmanship and customer service were evident from the moment you answered the phone. Thank you.
- Judith Gramstorff
Maynard, MA
I found your ad online and was impressed with the customer reviews, so I would like to add one of my own. Tom was professional, efficient, and friendly. He addressed every issue with multiple possible solutions, without any pressure to choose the most expensive. I would definitely recommend your service in general and Tom in particular, and I would definitely call you again the next time I need service. Thanks.
- Pat Forand
Lexington, MA
Loved the quick appointment availability, on-time, very friendly, and reasonably priced service. I won't hesitate to call Precision for my future garage door needs. Duane was great.
- Cindy Arens
Chelmsford, MA
Mike was friendly, fast and efficient. And he fixed the problem.
- Diane Hoffman
Whitinsville, MA
I was so impressed with the quick response, quality, and excellent work on my garage door recently. Gary is an excellent technician, working with my need to get the job done right away. I will be recommending Precision Door Service to all my friends. Way to go Gary!
- Kent K
Arlington, MA
I tried Precision after I got a deal on new rollers and maintenance through AAA, and read good reviews about them.It turned out there were several things needed including newer safety features. The doors had not been serviced in years so we had to spend some money but the service man, Mike, was great. He was thorough, honest, and seemed like a really nice guy. He came back quickly when we had another issue and fixed it. He put in new springs, rollers, safety mechanisms and a new opener. It is working great now. Thanks.
- Laura Smith
Product:
Brookline, MA
Was very happy with same-day service for broken garage door with my car trapped inside. Matt G showed up in a couple of hours and with his help got the door open. Matt was very knowledgeable giving me the possible options and tradeoffs. Unfortunately, was not really reasonable to repair (60 yr old components) since I knew I needed a new one anyway. Matt quickly prepared a written estimate and described process and schedule for replacing the door, which I look forward to having in a few weeks.
- Tod Shannon
Needham Heights, MA
Good service, clear information, careful planning, and efficient, knowledgeable workers.
- Edward Sacco
Product:
Wrentham, MA
A nice man From your company acme to our home, He told us to fix our garage door it would cost $1300. We decided to wait and think about it. We paid $79 fee. The new repair man just left....he charged us $250.00 and he replaced the springs and the cable and he did NOT have to replace the opener, as your man said would need to be done. Glad we waited well worth wasting the $79.00.
- Joyce DiMott
I am sorry you did not feel that you had a good experience. You did, however, leave out details that change the whole story. The inspection of your door revealed that the springs, cables, and rollers were extremely worn. Specifically, the rollers were not rated for your door and basically was the catalyst for most of your issues. The pulleys were also showing signs of excessive wear -- and unless replaced would prematurely wear out your new springs. We suggested that you replace all those parts, but also gave you an option to replace the springs and pulleys for nearly the same price that the other garage door company charged you. We suggested a new opener -- due to the fact that the unbalanced door had caused the PVC gears to start stripping (look inside your opener cover and you will see the shavings from the gears). We certainly did not tell you you had to replace the opener or replace the rollers -- they were suggestions. Our belief is that we owe it to our customers to explain what is wrong with their door, offer options to fix it (usually a good, better, best type of scenario) and then do what the customer wants. We believe in educating the customer -- we do not employee pressure sales tactics.
Hudson, MA
Precision gave me rapid service, (within two hours),and fixed the problem promptly. It was excellent service. Doug Wilson
- Douglas Wilson
Shrewsbury, MA
Service was friendly, prompt and efficient. I would definitely recommend this company to friends.
- Michael Porcaro
Bellingham, MA
I liked the fact that Precision was very accommodating and willing to work around my scheduled. That was only exceeded by the wonderful service that Tom Rinaldi provided. He was very efficient in diagnosing and repairing the problems plus offered additional advise and maintenance with the other garage door. I was very pleased!
- Ron Martel
Needham Heights, MA
Duane McCabe,provided the estimate for the job to be done. He was prompt(actually early) to the appointment he was knowledgeable and answered all question his recommendations made sense. I asked him if he would be the installer of the equipment. He replied in the negative to wit I told him I was disappointed because in a short hour I trusted him. The above may sound a little maudlin, but I purchase costly items based on knowledge of product and trust in the individual/company. let's hope that the crew that installs everything lives up to my expectations.
- Jack Alpert
Mr. Alpert, All of our employees are as knowledgeable as Duane. In fact, my installers each have a minimum of 10 years experience and most have actually owned their own garage door companies in the past. I guarantee that the job will be done professionally and done right.
(617) 459-4147
(617) 459-4147(508) 925-7701
(508) 925-7701(978) 631-0042
(978) 631-0042(781) 304-4933
(781) 304-4933(978) 357-8486
(978) 357-8486(781) 519-4491
(781) 519-4491License
MA License# 176747
The tech was a little late (he did call to let me know). He arrived and quickly solved my problem. All is fine now.
- Manny V